Toyota Motor North America Announces Executive Changes

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PLANO, Texas (August 17, 2020) – Toyota Motor North America (TMNA) announced executive changes to its automotive operations.

Bill Fay, senior vice president of automotive operations, TMNA, is retiring after more than 38 years with the company, effective September 1, 2020. Fay has held key sales positions at four regional TMNA offices and senior-level roles at the company’s headquarters operations, including group vice president and general manager of the Toyota division, where he was responsible for sales administration, retail market development, customer satisfaction, call center operations and marketing for the Toyota Division. In his current role, Bill is responsible for all sales and marketing functions for Toyota and Lexus Divisions.

Jack Hollis, current group vice president and general manager, Toyota Division, will be promoted to senior vice president of automotive operations, TMNA, effective August 31, 2020. Hollis will be responsible for leading all sales, market representation, marketing and customer relations activities for Toyota and Lexus brands, and for Puerto Rico and Mexico. Hollis will report to Bob Carter, executive vice president of sales, TMNA.

“For nearly four decades, Bill has been an integral part of our automotive operations and helped propel both the Toyota and Lexus nameplates to world-class brands that are admired for their safety and quality,” said Carter. “We thank Bill for his leadership and countless contributions to our organization. Jack’s strong track record, deep understanding of our dealer network and passion for customers will be a great asset to both brands.”

Other executive changes to TMNA’s automotive operations include:

David Christ, current group vice president and general manager, Lexus Division, will replace Hollis as group vice president and general manager, Toyota Division. Christ will be responsible for leading all sales, marketing and market representation, plus all guest experience and retention activities for Toyota regional sales offices and distributors. Christ will report to Hollis.

Andrew Gilleland, current vice president of sales operations, Toyota Division, will be promoted to group vice president and general manager, Lexus Division. Gilleland will be responsible for all aspects of U.S. Lexus automotive operations, including sales, marketing, customer service and dealer operations. Gilleland will report to Hollis.

These new appointments are effective August 31, 2020.

About Toyota:

Toyota (NYSE:TM) has been a part of the cultural fabric in the U.S. and North America for more than 60 years, and is committed to advancing sustainable, next-generation mobility through our Toyota and Lexus brands. During that time, Toyota has created a tremendous value chain as our teams have contributed to world-class design, engineering, and assembly of more than 40 million cars and trucks in North America, where we have 14 manufacturing plants, 15 including our joint venture in Alabama (10 in the U.S.), and directly employ more than 47,000 people (over 36,000 in the U.S.). Our 1,800 North American dealerships (nearly 1,500 in the U.S.) sold nearly 2.8 million cars and trucks (nearly 2.4 million in the U.S.) in 2019.

Through the Start Your Impossible campaign, Toyota highlights the way it partners with community, civic, academic and governmental organizations to address our society’s most pressing mobility challenges. We believe that when people are free to move, anything is possible. For more information about Toyota, visit

Victor Vanov

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