Customer FAQs for Corolla/Corolla Matrix Recall

August 26, 2010
1. Which models are affected by the recall?
Toyota is recalling approximately 1.13 million 2005-2008 Model Year Toyota Corolla and Corolla Matrix vehicles sold in the United States with the 1ZZ-FE engine and two-wheel drive. No other Toyota or Lexus vehicles are involved in this recall.
2. What is the condition that prompted Toyota to take this action?
Some Electronic Control Modules (ECMs) on the involved vehicles may have been improperly manufactured.  As a result, it is possible that a crack may develop at certain solder points or on the electronic component used to protect circuits against excessive voltage (varistor) on the ECM’s circuit boards.
In most cases, if a crack occurs at certain solder points or on certain varistors, the check engine may illuminate, harsh shifting could result, or the engine may not start.  In limited instances, if cracking occurs on particular solder points or varistors, the engine could stop while the vehicle is being driven. 
3. Are there any warnings that this condition has occurred?
In most of the cases, the check engine light will illuminate if this condition occurs and the vehicle may experience harsh shifting.  However, there may be some cases where the check engine light does not illuminate and harsh shifting does not occur.
4. What is Toyota going to do to fix this problem?
As part of the recall, the ECM on involved vehicles will be replaced at no charge to the owner. 
Beginning in mid-September 2010, Toyota will mail an interim notification to advise owners of this recall and the fact that they will receive a future notice when parts become available to complete the repairs. 
5. How long will it take for a dealer to repair my automobile?
The repair will take approximately 40 minutes per vehicle, depending on the dealer’s workload.
6. Is the repair covered by warranty?  Will I have to pay any money out of pocket for this repair?
This repair will be performed at no charge to the customer. Owners who have previously paid for replacement of the ECM to address this specific condition should refer to their owner letter for reimbursement consideration instructions.
7. What should an owner do if they have concerns about driving their vehicle before the remedy is performed or experience the condition?
If a customer is concerned about driving the vehicle before the remedy is installed, he/she is asked to please contact their local Toyota dealer or the Toyota Customer Experience Center.
If a customer believes the vehicle has experienced ECM failure, he or she is asked to contact the local Toyota dealer for diagnosis and, if applicable, repair at no charge to the owner. 
8. Does Toyota have any record of accidents or injuries related to this defect?
Toyota is aware of three unconfirmed accidents alleged to be related to this condition.  One of the accidents reported a minor injury.
9. What should I do if I still have questions or concerns?
If you still have questions or concerns that have not been addressed here, please contact the Toyota Customer Experience Center at 1-800-331-4331. 
The Toyota Customer Experience Center hours are:
Mon - Fri, 5:00 am - 6:00 pm PST
Sat, 7:00 am - 4:00 pm PST  
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