Templin's Statement Regarding Lexus LS Voluntary Safety Recall
May 21, 2010
A statement from Mark Templin Lexus Group Vice President and General Manager
May 21, 2010
“To help assure our customers that their safety and satisfaction are our top priorities, Lexus has identified a condition in which some 2009 and 2010 LS models have experienced a brief off-center position of the steering wheel when it is turned to the extreme right or left position and re-centered, but corrects itself within a few seconds as the vehicle is driven. There have been no reported accidents or injuries related to this condition in the U.S., and no other Lexus models are involved in this recall.
“We have developed a remedy that will be quickly put into place to help address customer concerns. We will be notifying owners of involved 2009 and 2010 LS models to modify the Variable Gear Ratio Steering (VGRS) system, and Lexus dealers will be contacting owners shortly to set up appointments.
“Our dealers will service customers’ vehicles as quickly and conveniently as possible by providing remote repairs and pick-up and delivery service, and fueling and washing customer cars. We will provide a courtesy vehicle to anyone who has purchased a 2009 or 2010 LS requiring this modification and has concerns about driving it until the work has been completed.
“Customers who have any questions or concerns should contact their local Lexus dealer or Lexus Customer Satisfaction at 1-800-25LEXUS or 1-800-255-3987.”