Toyota Statement on Replacing Accelerator Pedals
March 23, 2010
Some news accounts have misinterpreted a letter sent by Toyota to its dealers regarding an improved parts ordering process for accelerator pedals to suggest that this represents a change in Toyota’s policies regarding the remedies for its recent recalls.
Toyota is confident that the remedies it has announced to address sticking accelerator pedals and floor mat entrapment represent a comprehensive solution to these issues. However, if a customer is not satisfied with the modification to his or her repaired accelerator pedal, dealers will replace it at no charge.
This policy was included in Toyota’s Defect Information Reports (DIR) filed with NHTSA in November regarding floor mat entrapment and in February regarding sticking accelerator pedals and is also contained in the official owners letters for those recalls.