Toyota Motor Sales’ Lexus Brand Ranks Highest in J.D. Power Vehicle Dependability Study for Fifth Consecutive Year

Toyota Motor Sales’ Lexus Brand Ranks Highest in J.D. Power Vehicle Dependability Study for Fifth Consecutive Year

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  • Toyota brand ranked 4th overall
  • Four of the top 10 models belong to Toyota Motor Sales
  • Toyota Motor Sales receives six segment awards total

TORRANCE, Calif., Feb. 24, 2016 – The Lexus brand captured the highest ranking in vehicle dependability among all nameplates for a fifth consecutive year in the 2016 J.D. Power and Associates Vehicle Dependability Study (VDS).  Toyota Motor Sales (TMS) received six segment awards total, and four of the top 10 models belong to TMS.  The study measures the number of owner-reported problems of 2013 model year vehicles in their third-year of ownership.

In addition to the brand’s highest score in the overall nameplate ranking, Lexus received three segment awards. The Lexus ES is the most dependable premium model overall, reporting the lowest average number of problems per 100 vehicles (PP100) and was ranked highest in the Compact Premium Car segment. The Lexus GS was awarded for the Midsize Premium Car segment and the Lexus GX luxury utility vehicle was awarded among Midsize Premium SUVs, with the Lexus RX coming in second in the category.

The Toyota brand was ranked 4th overall and also received three segment awards. The Toyota Prius v was awarded for the Compact Multi-Purpose Vehicle segment, while the popular Toyota Sienna received the award in the Minivan segment. The Toyota Tundra led the Large Light Duty Pickup segment with a segment award .

Segment Ranking Model
Compact Multi-Purpose Vehicle 1 Toyota Prius v
Compact Premium Car 1 Lexus ES
Minivan 1 Toyota Sienna
Midsize Premium Car 1 Lexus GS
Midsize Premium SUV 1 Lexus GX
Large Light Duty Pickup 1 Toyota Tundra


Make Ranking PP100
Lexus 1 95
Toyota 4 113
Scion 24 167

J.D. Power’s VDS finds long-term durability continues to be an important consumer purchase consideration.  The number of problems an owner experiences affects their repurchase intent and their vehicle’s retained value.

The VDS results are just the latest in a series of recent industry honors taken home by Lexus and Toyota.

  • Kelley Blue Book recognizes 11 Toyota and Lexus vehicles with “Best Resale Value Awards” for 2016.  For the fifth year in a row, Lexus took top honors for luxury brand.
  • Toyota Corolla, Camry, Prius c and Highlander Hybrid and the Lexus RX and LS flagship sedan each won Kelley Blue Book’s 5-year “Cost to Own” awards in their segments for new cars in their initial five-year ownership period.

About Toyota
Toyota (NYSE:TM), the world’s top automaker and creator of the Prius and the Mirai fuel cell vehicle, is committed to building vehicles for the way people live through our Toyota, Lexus and Scion brands.  Over the past 50 years, we’ve built more than 30 million cars and trucks in North America, where we operate 14 manufacturing plants (10 in the U.S.) and directly employ more than 44,000 people (more than 34,000 in the U.S.).  Our 1,800 North American dealerships (1,500 in the U.S.) sold more than 2.8 million cars and trucks (nearly 2.5 million in the U.S.) in 2015 – and about 80 percent of all Toyota vehicles sold over the past 20 years are still on the road today.

Toyota partners with philanthropic organizations across the country, with a focus on education, safety and the environment.  As part of this commitment, we share the company’s extensive know-how garnered from building great cars and trucks to help community organizations and other nonprofits expand their ability to do good. For more information about Toyota, visit

About Lexus
Lexus launched in 1989 with two luxury sedans and a commitment to pursue perfection. Since that time, Lexus has expanded its line-up to meet the needs of global luxury customers. Lexus is now going beyond its reputation for high quality vehicles with the integration of innovative technology, emotional exterior and interior designs, and engaging driving dynamics and performance.  With six models incorporating Lexus Hybrid Drive, Lexus is the luxury hybrid leader. Lexus also offers seven F SPORT models and two F performance models.  In the United States, Lexus vehicles are sold through 236 dealers who are committed to exemplary customer service.

Moe Durand
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Laura Conrad
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Sam Butto
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Note to Editors:  Press releases, specifications, and high-resolution images of the Toyota, Scion, and Lexus line-up are available at,, and


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