Toyota Motor Corporation Vehicles Continue to Dominate the 2013 J.D. Power and Associates Vehicle Dependability Study

Read More

TORRANCE, Calif., Feb. 13, 2013 – Seven Lexus, Toyota, and Scion models captured segment awards in the 2013 J.D. Power and Associates Vehicle Dependability Study, more than any other automaker.
The study also found:

  • Lexus ranks highest in vehicle dependability for the second consecutive year by improving 15 fewer problems/100;
  • The Lexus RX is the first SUV to lead the industry with the fewest reported problems at just 57 problems/100; and
  • Toyota is the highest ranked non-premium nameplate and tied for third place for the second consecutive year


2013 Vehicle Dependability Study performers by segment

Segment Ranking Model Problems/100
Sub-Compact Car 1 Scion xD 112
2 Toyota Yaris 122
Compact Car 1 Toyota Prius 95
Entry Premium Car 1 Lexus ES350 58
Compact Multi-Purpose Vehicle 1 Scion xB 138
Compact Crossover/SUV 1 Toyota RAV4 84
3 Toyota FJ Cruiser 98
Midsize Premium Crossover/SUV 1 Lexus RX 57
Minivan 1 Toyota Sienna 146
Lexus 1   71
Toyota 3 (tie)   112
Scion 18   135
Industry Average 126

Additional examples of Toyota’s commitment to the highest standards for quality, safety, reliability and retained value include:

  • Lexus completes a Grand Slam as the highest ranking nameplate in the 2012 J.D. Power and Associates Initial Quality Study, Vehicle Dependability Study, Customer Satisfaction Index, and Sales Satisfaction Index;  
  • A leading consumer publication awards Scion, Toyota, and Lexus the top three brands for reliability and six of the top ten “Best Values” for 2012;
  • Kelley Blue Book recognizes 18 Toyota Motor Corporation vehicles with “Best Resale Awards, more than any other automaker in 2012; and
  • 19 Toyota Motor Corporation vehicles were named 2012 “Top Safety Picks” by the Insurance Institute for Highway Safety, more than any other automaker, and four 2012 models earned 5 Stars in the National Highway Traffic Safety Administration’s New Car Assessment Program.

# # #

Safety and Quality Communications
Brian R. Lyons      (310) 468-2552     [email protected]
Cindy Knight         (310) 468-2170     [email protected]
John Hanson        (310) 468-4718     [email protected]

Toyota Product Communications
Greg Thome        (310) 468-3279     [email protected]
Sam Butto           (310) 468-7728     [email protected]
Moe Durand        (310) 468-1601     [email protected]

Lexus Public Relations
Bill Kwong          (310) 468-3764     [email protected]

Scion Public Relations
Craig Taguchi     (310) 468-3282     [email protected]

Toyota Motor Sales, U.S.A. Media Line      (310) 468-5297

Note to editors:  Electronic images of Toyota, Lexus and Scion products are available online via our news media website at


Email Sign Up

Enter your email address below to sign up for email alerts.

*Indicates Required