- We have strengthened our information-gathering capabilities to respond more quickly to customer concerns and investigate potential quality issues more aggressively.
- We’ve appointed a new Chief Quality Officer for North America, enlisted the help of respected independent experts to ensure our quality assurance processes are robust and given the region a bigger role in decision-making on safety issues for North America.
- Our dealers continue to make extraordinary efforts to repair recalled vehicles as quickly and conveniently as possible for our customers.
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