Toyota Motor Corporation Outperforms Industry in the J.D. Power and Associates 2012 Initial Quality Study
Lexus Repeats as the Number One Overall Nameplate
Toyota Motor Manufacturing Canada Wins Its Eleventh Award
- Toyota has fewer problems than the premium brands industry average;
- 15 Toyota, Lexus, and Scion models ranked in the top three of the segments they compete in;
- Corolla is the highest performing non-premium model, it also ranks fifth overall;
- The all-new Prius v garnered second place in a closely contested segment; and
- The redesigned Camry scores even better than last year’s model
2012 Initial Quality Study performers by segment
Segment
|
Ranking
|
Model
|
PP/100
|
Sub-Compact Car
|
1
|
Toyota Yaris (total)
|
79
|
Compact Car
|
1
|
Toyota Corolla
|
59
|
2
|
Toyota Prius (total)
|
75
|
|
Compact Crossover SUV
|
2
|
Toyota RAV4
|
84
|
3
|
Toyota FJ Cruiser
|
86
|
|
Compact Multi-Purpose Vehicle
|
2
|
Prius v
|
100
|
3
|
Scion xB
|
103
|
|
Compact Sporty Car
|
3
|
Scion tC
|
127
|
Entry Premium Car
|
1
|
Lexus ES350
|
69
|
Midsize Crossover SUV
|
3
|
Toyota Highlander (total)
|
86
|
Midsize Pickup
|
3
|
Tacoma
|
95
|
Midsize Van
|
3
|
Toyota Sienna
|
106
|
Midsize Premium Crossover SUV
|
1
|
Lexus RX (total)
|
67
|
Large Car
|
2
|
Toyota Avalon
|
87
|
Large Premium Car
|
1
|
Lexus LS (total)
|
50
|
Lexus
|
1
|
|
75
|
Toyota
|
8
|
|
88
|
Scion
|
26
|
|
117
|
Premium Brands Industry Average
|
91
|
||
Non-Premium Brands Industry Average
|
103
|
||
Industry Average
|
102
|
2012 Plant Awards
Region
|
Award
|
Assembly Line
|
Model(s)
|
PP/100
|
Americas
|
Gold
|
Cambridge South, Ontario (TMMC)*
|
Lexus RX350
|
24
|
Bronze
|
Woodstock, Ontario (TMMC)*
|
Toyota RAV4
|
27
|
|
Asia
|
Silver
|
Kyushu 2, Japan (TMK)
|
Lexus ES, IS, RX
|
24
|
Bronze (tie)
|
Fujimatsu, Japan (TABC)
|
Toyota Prius
|
28
|
|
Bronze (tie)
|
Tsutsumi 2, Japan
|
Toyota Prius
|
28
|
* Toyota Motor Manufacturing Canada (TMMC) has received more J.D. Power and Associates plant awards (11), including more gold awards (6), than any other North American plant in the industry.
- Eight Lexus, Toyota, and Scion models captured segment awards in the 2012 J.D. Power and Associates Vehicle Dependability Study, a performance equal to all other vehicle brands combined and more than twice as many as the runner-up nameplate.
- Lexus ranked highest in customer satisfaction among luxury brands and led the industry in the J.D. Power and Associates 2012 Customer Service Index (CSI) Study for the fourth consecutive year.
- 17 Toyota, Lexus and Scion models were named 2012 “Top Safety Picks” by the Insurance Institute for Highway Safety: Toyota Avalon, Camry, Corolla, Highlander, Prius, Prius c, Prius v, Sienna, Tundra (crew cab), Venza and Yaris (4-door hatchback); Scion tC, xB and xD; and Lexus CT 200h, GS and RX.
- The 2012 Camry, Camry Hybrid, Prius, and Scion tC earned five stars for Overall safety from the National Highway Traffic Safety Administration (NHTSA), the highest rating possible.
Note to Editors: Electronic images of Toyota, Lexus and Scion products are available online via our news media web site http://www.toyotanewsroom.com.
Media Contacts
Safety and Quality Communications
Brian R. Lyons(310) 468-2552brian_lyons@toyota.com
Katy Soto(310) 468-8068katy_soto@toyota.com
John Hanson(310) 468-4718john_hanson@toyota.com
Toyota Product Communications
Greg Thome(310) 468-3279greg_thome@toyota.com
Sam Butto (310) 468-7728sam_butto@toyota.com
Moe Durand(310) 468-1601maurice_durand@toyota.com
Lexus Public Relations
Bill Kwong(310) 468-3764bill_kwong@lexus.com
Allison Takahashi(310) 468-5315allison_takahashi@toyota.com
Michael Kroll(310) 468-2261michael_kroll@toyota.com
Scion Public Relations
Craig Taguchi (310) 468-3282craig_taguchi@scion.com
Toyota Motor Sales, USA, Inc. Media Line (310) 468-5297