2010 Lexus GX 460 Voluntary Recall

2010 Lexus GX 460 Passes Consumer Reports’ Retest – “Don’t Buy” Label Lifted

May 07, 2010
A statement from Mark Templin Lexus Group Vice President and General Manager May 7, 2010   “We’re pleased that Consumer Reports announced this morning that they are lifting the Don’t Buy: Safety Risk designation from the 2010...... more

Leading Safety and Quality Experts Named To Toyota North American Quality Advisory Panel

April 29, 2010
Former U.S. Secretary of Transportation Rodney E. Slater announced today the appointment of six highly-regarded safety and quality experts to Toyota's independent North American Quality Advisory Panel, completing the Panel's membership.... more

Customer FAQs for 2010 Lexus GX 460 Recall

April 19, 2010
Customer FAQs for 2010 Lexus GX 460 Recall... more

Lexus Announces Plans to Recall and Correct GX 460 Issue

April 19, 2010
A statement from Mark Templin, Lexus Group Vice President and General Manager, April 19, 2010

“Since it was launched more than 20 years ago, Lexus has built its reputation on customer respect and concern for safety. With the news from Consumer Reports that our 2010 GX 460 did not pass its “Throttle Lift-Off” test, we immediately stopped selling the vehicle and commenced vigorous testing to identify and correct the issue.

Today, I’m happy to announce that we have developed a remedy that will be quickly implemented to help address customer concerns. We will be voluntarily recalling all 2010 GX 460s that have been sold in order to update the Vehicle Stability Control system. We will begin implementing this program in the next two weeks and our dealers will be reaching out to customers shortly to set up appointments to make this modification.... more

Toyota Announces Voluntary Recall on 2010 Model-Year Lexus GX 460 to Update Vehicle Stability Control Software

April 19, 2010
Toyota Motor Sales (TMS), U.S.A., Inc., today announced it will conduct a voluntary safety recall on approximately 9,400 2010 Model Year Lexus GX 460 sport utility vehicles to update software in the vehicle’s Vehicle Stability Control (VSC) system. No other Toyota, Lexus, or Scion vehicles are involved in this recall.... more

Lexus’ Statement Regarding Consumer Reports’ Testing of the 2010 GX 460

April 13, 2010
From Mark Templin, Lexus Group Vice President and General Manager

“For more than 20 years, Lexus has made customer safety and satisfaction our highest priorities. We are taking the situation with the GX 460 very seriously and are determined to identify and correct the issue Consumer Reports identified. At this time we have asked our dealers to temporarily suspend sales of the 2010 GX 460.... more

Lexus Statement Regarding Consumer Reports 2010 GX 460 Handling Test Results

April 13, 2010
We’re concerned with the results of Consumer Reports testing on the Lexus GX 460 and their suggested buyer recommendation. Our engineers conduct similar tests and we feel these procedures provide a good indication of how our vehicles will perform in the real-world; however, we will try to duplicate the Consumer Reports’ test to determine if appropriate steps need to be taken. Please keep in mind that the 2010 GX 460 meets or exceeds all federal government testing requirements. Customer safety and satisfaction remain our highest priorities. We take the Consumer Reports’ test results seriously and appreciate Consumer Reports bringing it to our attention.

Customers who have any questions or concerns should contact the Lexus Customer Satisfaction at 1-800 25 LEXUS or 1-800-255-3987.... more

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