2010 Prius/2010 Lexus HS 250h/Camry Voluntary Recalls

Toyota Passes 3 Million Milestone in Implementing Recall Remedies

May 04, 2010
Toyota Motor Sales (TMS), U.S.A., Inc., today provided a report on the significant progress that has been made to modify recalled Toyota and Lexus vehicles. To date, more than three million remedies have been performed for three recent recalls.... more

Leading Safety and Quality Experts Named To Toyota North American Quality Advisory Panel

April 29, 2010
Former U.S. Secretary of Transportation Rodney E. Slater announced today the appointment of six highly-regarded safety and quality experts to Toyota's independent North American Quality Advisory Panel, completing the Panel's membership.... more

Toyota Announces 'SMART' Business Process for Quick Evaluation of Unintended Acceleration Reports

April 08, 2010
Toyota Motor Sales (TMS), U.S.A., Inc., today announced it has established a new SMART business process utilizing existing product engineers, field technical specialists and specially trained technicians to quickly and aggressively investigate customer reports of unintended acceleration in Toyota, Lexus and Scion vehicles in the United States.... more

Toyota Answers Consumer Questions Ad 002

March 30, 2010

Toyota Answers Consumer Questions Ad 001

March 30, 2010

Toyota Begins Radically Reshaping Operations to Meet Customer Expectations

March 30, 2010
Toyota Motor Corporation (TMC) announces that today it convened the first meeting of its Special Committee for Global Quality. Chaired by TMC President Akio Toyoda, the committee will spearhead reforms to further instill the company’s operations throughout the world with a customer perspective.... more

Remarks by TMC President Akio Toyoda Following the Inaugural Meeting of the Special Committee for Global Quality

March 30, 2010

Our Pledge to Toyota Drivers Ad

March 02, 2010

Former U.S. Secretary of Transportation Rodney Slater to Lead Independent North American Quality Advisory Panel for Toyota

March 02, 2010
Toyota Motor North America, Inc. (TMA) announced today that former U.S. Secretary of Transportation Rodney E. Slater will lead an independent North American Quality Advisory Panel to advise the company’s North American affiliates on quality and safety issues.... more

Toyota Extends Additional Services to all U.S. Toyota and Lexus Customers Affected by Recent Recalls

February 26, 2010
Toyota Motor Sales, U.S.A., Inc. today announced that, working in cooperation with Attorneys General across the country, Toyota will be extending on a nationwide basis the additional services being provided to Toyota and Lexus customers in New York affected by the company’s recent recalls.... more

Toyota to Provide Additional Services to New York Customers Affected by Recent Recalls

February 24, 2010
Toyota Motor Sales, U.S.A., Inc. today announced that it would provide additional services for New York Toyota and Lexus customers who are affected by Toyota’s recent recalls.... more

Our Commitment to Customers Ad

February 18, 2010

Toyota Motor Corporation Press Conference on Quality - Akio Toyoda

February 17, 2010
Toyota Motor Corporation (TMC) President Akio Toyoda addresses quality-related matters at a news conference at TMC in Tokyo, Japan.... more

Toyota Motor Corporation Press Conference On Quality - Shinichi Sasaki

February 17, 2010
Toyota Motor Corporation (TMC) Executive Vice President Shinichi Sasaki addresses quality-related matters at a news conference at TMC in Tokyo, Japan.... more

TMC Details Approach to Quality-Related Matters

February 17, 2010
Toyota Motor Corporation discusses quality-related matters at a press conference in Tokyo, Japan, Feb. 17, 2010.... more

Toyota's Pledge to You Ad

February 10, 2010

FAQs About the 2010 Prius/2010 Lexus HS 250h/Camry Voluntary Recalls

February 08, 2010
1. What is the problem with the 2010 Prius?

The anti-lock brake system (ABS) in the 2010 model-year Prius, in normal operation, engages and disengages rapidly (many times per second) as the control system senses and reacts to tire slippage. Some owners have reported experiencing inconsistent brake feel during slow and steady application of the brakes on rough or slick road surfaces when the anti-lock brake system (ABS) is activated in an effort to maintain tire traction.... more

Toyota Announces Voluntary Recall on 2010 Model-Year Prius and 2010 Lexus HS 250h Vehicles to Update ABS Software

February 08, 2010
Toyota Motor Sales (TMS), U.S.A., Inc, today announced it will conduct a voluntary safety recall on approximately 133,000 2010 Model Year Prius vehicles and 14,500 Lexus Division 2010 HS 250h vehicles to update software in the vehicle’s anti-lock brake system (ABS). No other Toyota, Lexus, or Scion vehicles are involved in this recall.... more

Updated Statement From Toyota Regarding Prius Brake Issue

February 04, 2010
Toyota is aware that NHTSA has opened a Preliminary Evaluation centered on owner complaints of a braking issue with the 2010 model year Prius. Toyota will cooperate fully with NHTSA’s investigation.... more

Statement From Toyota Regarding Prius Brake Issue

February 04, 2010
Toyota is aware of NHTSA’s intention to begin a Preliminary Evaluation centered on owner complaints of a braking issue with the 2010 model year Prius. Toyota will cooperate fully with NHTSA’s investigation.... more

Statement Regarding 2010 Model Year Toyota Prius Inconsistent Brake Feeling

February 03, 2010
In certain 2010 model year Prius vehicles, Toyota has received reports that some customers have experienced inconsistent brake feel when the vehicle is driven over potholes, bumps or slippery road surfaces.

Toyota is currently in the process of confirming these reports and investigating the vehicle driving conditions under which the reported phenomenon occurs. It would be premature to comment until the investigation has been completed.... more

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