Sticking Accelerator Pedal Recall

Toyota Motor Corporation Press Conference on Quality - Akio Toyoda

February 17, 2010
Toyota Motor Corporation (TMC) President Akio Toyoda addresses quality-related matters at a news conference at TMC in Tokyo, Japan.... more

TMC Details Approach to Quality-Related Matters

February 17, 2010
Toyota Motor Corporation discusses quality-related matters at a press conference in Tokyo, Japan, Feb. 17, 2010.... more

Toyota Intends to Comply with NHTSA Request

February 16, 2010
News reports: Federal regulators have opened an investigation into whether Toyota Motor Corp. conducted all three of its recent recalls for unintended acceleration in a timely fashion, the National Highway Traffic Safety Administration said today.

Toyota Response: Toyota takes its responsibility to advance vehicle safety seriously and to alert government officials of any safety issue in a timely manner. We are reviewing NHTSA's request and will cooperate to provide all the information they have requested.... more

Toyota Update: Exponent Report on the Company’s Electronic Throttle Control System

February 13, 2010
Toyota has retained Exponent, a well-respected engineering and scientific consulting firm, to conduct a comprehensive, independent analysis of Toyota and Lexus vehicles using the ETCS-i system (Electronic Throttle Control System with intelligence) for concerns related to unintended acceleration.... more

Toyota's Pledge to You Ad

February 10, 2010

There's Been a Lot of Talk About the Recall Ad

February 05, 2010

Toyota Motor Corporation President Akio Toyoda Announces Global Quality Task Force

February 05, 2010
Toyota Motor Corporation President Akio Toyoda spoke at a press conference Feb. 5, 2010 in Nagoya. Mr. Toyoda expressed his deep regret for the inconvenience and concern caused to our customers. He also announced that he personally will take the lead toward improving quality around the world by establishing a global quality task force that will conduct quality improvement activities region by region.... more

Toyota Dealers Nationwide Have Begun Fixing Accelerator Pedals On Recalled Vehicles

February 05, 2010
Toyota Motor Sales U.S.A., Inc., (TMS) today announced that Toyota dealers nationwide have received the parts, information and training they need to fix accelerator pedals in recalled Toyota Division vehicles, and that repairs on involved vehicles have begun. The actual repair requires about 30 minutes of work.... more

Toyota Statement on Comments by Transportation Secretary LaHood on Feb. 3, 2010

February 03, 2010
We appreciate Secretary LaHood’s clarification of his remarks today about Toyota’s recall for sticking accelerator pedals. We want to make sure our customers understand that this situation is rare and generally does not occur suddenly. In the rare instances where it does occur, the vehicle can be controlled with firm and steady application of the brakes.

Our message to Toyota owners is this – if you experience any issues with your accelerator pedal, please contact your dealer without delay. If you are not experiencing any issues with your pedal, we are confident that your vehicle is safe to drive.

Nothing is more important to Toyota than the safety and reliability of the vehicles our customers drive. Our entire organization of 172,000 North American employees and dealership personnel is working around the clock to fix the accelerator pedals for our customers.... more

An Open Letter to Toyota Customers Ad

February 02, 2010

Toyota Update

February 02, 2010
Nothing is more important to us than the safety and reliability of the vehicles our customers drive. Since these issues first came to our attention, we have understood that the soonest possible action would be in the best interests of our customers and have acted accordingly. We are very grateful for the advice of all the government agencies involved and feel that through our handling of the recall we have a chance to regain the trust of our customers. We will continue to cooperate fully with NHTSA on all vehicle safety issues.... more

Toyota Announces Comprehensive Plan to Fix Accelerator Pedals on Recalled Vehicles and Ensure Customer Safety

Toyota Announces Comprehensive Plan to Fix Accelerator Pedals on Recalled Vehicles and Ensure Customer Safety

February 01, 2010
Toyota Motor Sales (TMS) U.S.A., Inc., today announced it will begin fixing accelerator pedals in recalled Toyota Division vehicles this week. Toyota’s engineers have developed and rigorously tested a solution that involves reinforcing the pedal assembly in a manner that eliminates the excess friction that has caused the pedals to stick in rare instances. In addition, Toyota has developed an effective solution for vehicles in production.... more

Toyota Answers Customer Questions About The Solution For Sticking Accelerator Pedals

February 01, 2010
Frequently asked questions for the sticking accelerator pedal, floor mat pedal entrapment recalls and general questions on both recalls (Feb. 03, 2010).... more

Temporary Pause to Put You First Ad

January 31, 2010

Toyota Update Regarding Recalls

January 30, 2010

Toyota Update Statement

January 30, 2010
Regarding reports that the National Highway Traffic Safety Administration (NHTSA) has "approved" a plan for our pedal recall; it is Toyota’s understanding that NHTSA does not officially approve recall remedies. We have reviewed our plan with NHTSA and are finalizing details, which we will announce soon.... more

Update On Pedal Recall

January 29, 2010
Our highest priority is to fix the accelerator pedal problems for our existing customers, and our pedal supplier is starting to ship newly designed pedals to dealers to meet the most immediate needs. One of the main reasons we are stopping production next week is to make more of the new pedals available to dealers right away. But at the same time, we are continuing to test effective pedal modifications for existing vehicles on the road that will be available to our customers quickly. We expect to announce a comprehensive remedy program for all affected customers and new vehicles soon.... more

Toyota Answers Questions About the Sticking Accelerator Pedal Recall

January 29, 2010
Frequently asked questions for the sticking accelerator pedal, floor mat pedal entrapment recalls and general questions on both recalls (Feb. 03, 2010).... more

Statement from Toyota on Supplier CTS

January 28, 2010
Toyota Motor Engineering & Manufacturing North America (TEMA) has been working closely with supplier CTS on a revised design that effectively remedies the problem associated with accelerator pedals. Pedals featuring the revised design are now in full production at CTS to support Toyota’s needs. Meanwhile, we are also working with them to test effective modifications to existing pedals in the field that will be rolled out as quickly as possible.... more

Toyota Temporarily Suspends Sales of Selected Vehicles

January 26, 2010
TORRANCE, Calif., January 26, 2010 - - Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it is instructing Toyota dealers to temporarily suspend sales of eight models involved in the recall for sticking accelerator pedal, announced on January 21, 2010.

“Helping ensure the safety of our customers and restoring confidence in Toyota are very important to our company,” said Group Vice President and Toyota Division General Manager Bob Carter. “This action is necessary until a remedy is finalized. We’re making every effort to address this situation for our customers as quickly as possible.”... more

Frequently Asked Questions For Sticking Accelerator Pedal Recall and Suspension of Sales

January 22, 2010
Frequently asked questions for the sticking accelerator pedal, floor mat pedal entrapment recalls and general questions on both recalls (Feb. 03, 2010).... more

Toyota Files Voluntary Safety Recall on Select Toyota Division Vehicles for Sticking Accelerator Pedal

January 21, 2010
Toyota Motor Sales (TMS), U.S.A., Inc, today announced it would recall approximately 2.3 million vehicles to correct sticking accelerator pedals on specific Toyota Division models. This action is separate from the on-going recall of approximately 4.2 million Toyota and Lexus vehicles to reduce the risk of pedal entrapment by incorrect or out of place accessory floor mats. Approximately 1.7 million Toyota Division vehicles are subject to both separate recall actions.... more

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