Toyota Recalls Certain Camry, Highlander, RAV4 and RAV4 EV Vehicles

March 11, 2015
TORRANCE, Calif., March 11, 2015 – Toyota Motor Sales, U.S.A., Inc., today announced it will conduct  safety recalls of approximately 2,500 Model Year 2012 – 2014 RAV4 EV vehicles; and approximately 110,000 Model Year 2015 Camry, Camry Hybrid, Highlander, Highlander Hybrid, and 2014-2015 Model Year RAV4 vehicles.
  • In the involved RAV4 EV, components in the Electric Vehicle Traction Motor Assembly, which is part of the propulsion system, may cause the vehicle to shift to “neutral” due to a software issue. This condition will also trigger a “Check EV System” warning message on the instrument panel and turn on a malfunction indicator lamp.  If the vehicle shifts to “neutral”, this will result in a complete loss of drive power, which can increase the risk of a crash.

    Owners of the involved vehicles will receive a notification by first class mail. Toyota dealers will repair the electric vehicle traction motor assembly.
     
  • In the involved Camry, Camry Hybrid, Highlander, Highlander Hybrid and RAV 4 vehicles, a circuit board for the electric power steering (EPS) may have been damaged during its manufacturing process. This can result in the loss of power steering assist; an instrument panel warning lamp will also come on. Manual steering is maintained, but the loss of power steering assist results in increased steering effort at low vehicle speeds and increases the risk of a crash.

    Owners of the involved vehicles will receive a notification by first class mail. Toyota dealers will inspect the steering column assembly and replace the power steering electronic control unit, if it falls within the affected range.
Toyota is not aware of any crashes, injuries or fatalities caused by either condition.

Information about automotive recalls, including but not limited to the list of involved vehicles, is subject to change over time.  For the most up-do-date Safety Recall information on Toyota, Lexus or Scion vehicles, customers should check their vehicle’s status by visiting toyota.com/recall and entering the Vehicle Identification Number (VIN).  Safety Recall inquiry by individual VIN is also available at the NHTSA site: safercar.gov/vin.  For any additional questions, customer support is also available by calling Toyota Customer Service at 1-800-331-4331, or Lexus Customer Service at 1-800-255-3987. 
Customer Contacts
For the most up-do-date recall information, customers should contact
Toyota Customer Service
1-800-331-4331


Lexus Customer Service
1-800-255-3987


Customers can also access current information on open safety recalls by entering their Vehicle Identification Number (VIN) at:
www.toyota.com/recall or
http://www.safercar.gov/
Media Contacts
Advanced Technology and Business Communications
Cindy Knight      (310) 468-2170
John Hanson     (310) 468-4718
Tags
toyota camry highlander rav4 rav4-ev voluntary recall

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