Customer FAQs for Floor Mat Recall Expansion

February 24, 2011
1. Which models are affected by the recall?
 
Toyota is recalling approximately 603,000 4Runner vehicles (2003 through certain 2009 model year) and 761,000 RAV4 vehicles (2006 through certain 2010 model year) in the U.S. market.
 
In addition, Lexus is recalling approximately 17,000 Lexus LX 570 (2008 through certain 2011 model year) vehicles sold in the U.S.
 
2. What is the condition that prompted Toyota to take this action?
 
It is possible for an unsecured or incompatible driver’s side floor mat to interfere with the accelerator pedal and cause it to get stuck in the wide open position, increasing the risk of a crash.  Toyota has determined that this condition does not exist in vehicles in which the driver’s side floor mat is compatible with the vehicle and properly secured.
 
3. What is Toyota doing to address this issue?
 
To make it less likely that an unsecured or incompatible driver’s floor mat can interfere with the accelerator pedal, Toyota dealerships will:
  • Modify the rigid plastic accelerator pedal.
  • Inspect any optional genuine Toyota or Lexus All Weather Floor Mats (AWFM) in the vehicle to determine if the AWFM set is of an older design, and, if it is, replace the older design AWFMs for the driver and the front seat passenger positions with newly designed mats.
  • Inspect the front carpet and floor mat and clean them as appropriate before returning the vehicle to the customer.
 
4. What should owners do until they have the recall remedy performed?
 
Toyota has determined that the pedal entrapment can only occur in vehicles where the driver’s side floor mat is not compatible with the vehicle and/or not properly secured.  To help reduce the risk of incorrect floor mat installation and/or application, owners should take out any removable driver’s floor mat and NOT replace it with any other floor mat until the recall remedy has been completed on the vehicle.
 
After the remedy has been completed, only floor mats both designed specifically for the vehicle and properly secured should be installed on the driver’s floor.
 
5. What if I don’t want to remove my floor mat?
 
Toyota strongly recommends that owners remove the driver’s side floor mat.
 
Should owners choose to disregard this recommendation, they should ensure that their vehicle has a compatible floor mat and that it is properly installed and secured.  Owners should not stack floor mats and or turn them over.  While instructions are available on www.toyota.com/floormats for proper floor mat installation in unaffected vehicles, again, Toyota strongly recommends that owners remove the floor mat from recalled vehicles until the recall remedy is performed.
 
6. What should drivers do if they experience accelerator pedal interference?
 
If the vehicle should continue to accelerate rapidly after releasing the accelerator pedal, it could be an indication of floor mat interference.
 
If this occurs, Toyota recommends the driver take the following actions:
 
  • First, if it is possible and safe to do so, pull-back the floor mat and dislodge it from the accelerator pedal; then pull over and stop the vehicle.
  • If the floor mat cannot be dislodged, then firmly and steadily step on the brake pedal with both feet.  Do not pump the brake pedal repeatedly as this will increase the effort required to slow the vehicle.
  • Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road and turn off the engine.
    • If unable to put the vehicle in Neutral, turn the engine OFF.  This will not cause loss of steering or braking control, but the power assist to these systems will be lost.
    • If the vehicle is equipped with a conventional key-ignition, turn the ignition key to the ACC position to turn off the engine.  Do NOT remove the key from the ignition as this will lock the steering wheel.
    • If the vehicle is equipped with a Start/Stop button, turn the engine OFF by firmly and steadily pushing the Engine Start/Stop button for at least three seconds.  Do NOT tap the Engine Start/Stop button.
    • Turning off the engine will not cause loss of steering or braking control, but the power assist to these systems will be lost.
 
7. When can I get my vehicle fixed?
 
Owners of involved vehicles will receive an interim notification by first class mail beginning in the near future, informing them of the condition.  Owners will receive a second notification once the recall preparations are complete.
 
8. Is this update covered by warranty?  Will drivers have to pay any money out of pocket for this repair?
 
This modification will be conducted at no charge to owners of affected vehicles.
 
9. What should I do if I still have questions or concerns?
 
Detailed information and answers to questions are available to customers at www.toyota.com/recall or www.lexus.com/recall and at the Toyota Customer Experience Center at 1-800-331-4331, or at Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987. 
Tags
toyota safety/recall lexus

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