Customer FAQs for Toyota Venza and Camry Stop Lamp Switch Recall
March 08, 2012
1. Which models are involved in the recall?
Toyota is recalling 70,500 certain 2009 model year Toyota Camry and 116,000 2009 to certain 2011 model year Toyota Venza vehicles sold in the U.S. No other vehicles are involved in this recall.
2. What is the condition?
During installation of the contact-type stop lamp switch into the vehicle, silicon grease may have reached the inside of the switch, and could cause an increase in electrical resistance. If this occurs, warning lamps could be illuminated, the vehicle may not start, or the shift lever may not shift from the “Park” position. In some cases, the vehicle stop lamps could become inoperative.
3. Are there any warnings that this condition has occurred?
If this condition has occurred, the brake warning lamps may illuminate.
4. Have there been any accident or injuries reported as a result of the condition?
Toyota is not aware of any accidents or injuries related to inoperative vehicle stop lamps.
5. What is Toyota going to do?
Once replacement parts have been produced in sufficient quantities, Toyota will send an owner notification by first class mail advising owners to make an appointment with an authorized Toyota dealer to replace the Stop Lamp Switch at no charge.
6. How long will the repair take?
The repair will take approximately 30 minutes depending upon the dealer’s work schedule.
7. What if a customer has previously paid for repairs to his/her vehicle for this condition?
Reimbursement consideration instructions will be provided in the owner notification letter that will be sent out to vehicle owners when sufficient parts become available.
8. What should an owner do if they experience the condition, or have immediate concerns about their vehicle?
Owners with questions or concerns are asked to contact the Toyota Customer Experience Center at 1-800-331-4331.