Customer FAQs for Toyota Tundra Rear Drive Shaft Recall

April 28, 2011
1. Which models are involved in the recall?
Toyota is recalling approximately 51,000 2011 model year Toyota Tundra trucks in the U.S. No other vehicles are involved in this recall.

2. What is the condition?
The rear drive shaft may include a component (slip yoke) that could break due to improper casting during the foundry process.

3. Are there any warnings that this condition has occurred?
No, there are no specific warnings that this conditions exists.

4. What is Toyota going to do?
Toyota dealers will be instructed to perform an inspection to identify a specific “production lot” number located on the rear drive shaft. Based upon the inspection results, in a limited number of cases, the rear drive shaft may need to be replaced.

5. Is the inspection and/or repair covered by warranty? Will I have to pay any money out of pocket for this repair?
The inspection and, if necessary, replacement will be performed at no charge to the customer.

6. How long will it take for the dealer to inspect and, if necessary, repair my vehicle?
The inspection is estimated to take 10 minutes. If the rear drive shaft needs to be replaced, the repair will take more time, depending on the dealer workload.

7. Does Toyota have any record of accidents or injuries related to this defect?
There are no reports of accidents or injuries associated with this condition.

8. What should an owner do if they experience the condition, or have immediate concerns about their vehicle?
If an owner has any immediate concerns, he or she is requested to contact their local dealer or the Toyota Customer Experience Center At 1-800-331-4331.

Tags
voluntary safety recall voluntary recall tundra

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