Toyota Consumer Safety Advisory - Floor Mat Update

The latest news about Toyota's consumer safety advisory for potential floor mat interference with the accelerator pedal in certain Toyota and Lexus vehicles:
 
Unintended Acceleration: Toyota Addresses the Issues (Nov. 6, 2009)
 
Toyota's Statement Regarding NHTSA News Release (Nov. 4, 2009)
 
Toyota USA Update on Safety Advisory - Video (Nov. 2, 2009/Updated Nov. 5, 2009)
 
Toyota Begins Interim Notification to Owners Regarding Future Voluntary Safety Recall Related to Floor Mats (Nov. 2, 2009)
 
NHTSA report (Nov. 2, 2009)
 
Toyota owner letter (Nov. 2, 2009)
 
Toyota Consumer Safety Advisory: Potential Floor Mat Interference with Accelerator Pedal (Sept. 29, 2009)
 
Toyota/Carpeted/All-Weather Floor Mat Inspection, Application & Installation Instructions (Sept. 29, 2009)
 
Toyota Carpet Floor Mat Application Information Chart (Sept. 29, 2009)
 
Toyota All-Weather Floor Mat Quick Reference Chart (Sept. 29, 2009)
 
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NOTE TO CONSUMERS: We’ve received a number of comments and questions about the floor mat issue and understand the safety concerns. We want to be responsive, but the Toyota USA Newsroom is not intended as a place for consumer complaints, or detailed information about any vehicle features, specs or capabilities. These types of concerns are best handled by our Customer Experience Center where they will be routed to the appropriate customer service representative for Toyota, Scion or Lexus. You can reach our customer service representatives by calling 800-331-4331.  Prefer to email or chat?  Simply access our website email or live chat links for Toyota, Scion or Lexus.
 
NOTE TO EDITORS: Photography to accompany this story is available and can be retrieved in digital form by media without charge at www.toyotanewsroom.com.
 
MEDIA CONTACTS ONLY:  Toyota Environmental, Safety and Quality Communications
Brian Lyons    (310) 468-2552
John Hanson    (310) 468-4718
    
Media Web site: www.toyotanewsroom.com
Public Web site: http://www.toyota.com

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