Lexus Announces Plans to Recall and Correct GX 460 Issue

Customer FAQs for 2010 Lexus GX 460 Recall
 
A statement from Mark Templin
Lexus Group Vice President and General Manager
April 19, 2010

“Since it was launched more than 20 years ago, Lexus has built its reputation on customer respect and concern for safety.  With the news from Consumer Reports that our 2010 GX 460 did not pass its “Throttle Lift-Off” test, we immediately stopped selling the vehicle and commenced vigorous testing to identify and correct the issue.
 
Today, I’m happy to announce that we have developed a remedy that will be quickly implemented to help address customer concerns.  We will be voluntarily recalling all 2010 GX 460s that have been sold in order to update the Vehicle Stability Control system.  We will begin implementing this program in the next two weeks and our dealers will be reaching out to customers shortly to set up appointments to make this modification.
 
Lexus is confident that the update will make the performance of the GX even better for our customers.
 
As announced earlier, we will provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and has concerns about driving it until the recall work has been completed.  
 
Customers who have any questions or concerns should contact their local Lexus dealer or Lexus Customer Satisfaction at 1-800-25LEXUS or 1-800-255-3987.”
 
Contacts:   Ming-Jou Chen – (310) 468-4782 or ming-jou_chen@lexus.com
Bill Kwong – (310) 468-3764 or bill_kwong@lexus.com