Toyota Announces Voluntary Recall on 2010 Model-Year Lexus GX 460 to Update Vehicle Stability Control Software

Customer FAQs for 2010 Lexus GX 460 Recall
 
TORRANCE, Calif., April 19, 2010 – Toyota Motor Sales (TMS), U.S.A., Inc., today announced it will conduct a voluntary safety recall on approximately 9,400 2010 Model Year Lexus GX 460 sport utility vehicles to update software in the vehicle’s Vehicle Stability Control (VSC) system.  No other Toyota, Lexus, or Scion vehicles are involved in this recall.
 
The VSC system helps control a loss of traction in turns as a result of front or rear wheel slippage during cornering.
 
“Toyota’s objective is to provide a high level of safety and quality, while meeting or surpassing governmental regulations.  Our engineers have conducted tests to confirm the VSC performance issue raised by Consumer Reports, and we are confident this VSC software update addresses the concern,” said Steve St. Angelo, Toyota chief quality officer for North America.
 
All Lexus dealers will have the VSC software update by the end of April.  Once the software update is available at dealerships, vehicle owners are encouraged to bring their 2010 GX 460 to a dealer at their earliest convenience for the update at no cost.  The update should take approximately one hour depending on the dealers’ work schedule.
 
“From the moment we heard about this issue, Lexus and our dealers acted quickly to resolve the situation. Our dealers will now personally reach out to customers to set up appointments to make this modification.  Lexus has always been about providing exemplary customer satisfaction and this will be another opportunity to demonstrate that,” said Mark Templin, Lexus group vice president and general manager.
 
Starting in early May, Lexus will begin mailing letters to GX 460 owners included in this recall.  Lexus will provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and has concerns about driving it until the recall work has been completed.
 
Detailed information about this recall is available through Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987 or at www.lexus.com/recall.
 
MEDIA CONTACTS:
Toyota Motor Sales, Corporate Communications
(310) 468-5297
(310) 468-7359
 
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