Parts to Reinforce Accelerator Pedals Delivered to All U.S. Toyota Dealerships
Mailing of Notification Letters to Affected Owners Begins Today
Many Toyota Dealers Extending Hours, Hiring Additional Technicians to Complete Repairs for Customers Quickly and Conveniently
TORRANCE, Calif., February 5, 2010 – Toyota Motor Sales (TMS) U.S.A., Inc., today announced that Toyota dealers nationwide have received the parts, information and training they need to fix accelerator pedals in recalled Toyota Division vehicles, and that repairs on involved vehicles have begun. The actual repair requires about 30 minutes of work.
The company also announced that it has begun mailing letters to owners of recalled vehicles to let them know when to bring their vehicles into a dealership. Owners will only receive a letter if their vehicle is involved in the recall. Upon receipt of a notification letter, owners will be asked to contact a local Toyota dealership to schedule an appointment to have their vehicle fixed.
“Nothing is more important to us than the safety and reliability of the vehicles our customers drive, and we are determined to live up to the high standards people have come to expect from Toyota over the past 50 years,” said Jim Lentz, president and Chief Operating Officer, TMS. “Everyone at Toyota is focused on making this recall simple and trouble-free for our customers,” he said.
“We’re working hard to ensure that our dealers have the resources and support they need to make sure our customers get their cars fixed quickly,” Lentz added. “The parts have been shipped, the dealers are trained, and they are already making the repairs. Many of our dealers are working extended hours – some 24/7– and adding service technicians and other staff to complete the recall campaign as conveniently as possible. I appreciate the efforts that our dealers are making to take care of Toyota owners.”
Toyota’s engineers developed and rigorously tested a solution to address the potential for sticking accelerator pedals that is both effective and simple. A precision-cut steel reinforcement bar will be installed into the accelerator pedal assembly on affected vehicles, thereby eliminating the excess friction that has caused pedals to stick in rare instances.
Toyota Dealers Going Above and Beyond to Take Care of Customers, Rebuild Confidence and Trust
Toyota dealers across the country are taking extra steps to support customers during this recall.
Many Toyota dealers will offer extended service hours, and some are planning to stay open 24 hours a day until all customer vehicles have been fixed. Others are adding greeters to their service drives, dedicating body shop capacity to expedite repairs, providing free car washes and oil changes, increasing owner communication and providing complimentary maintenance service, among other customer-focused activities.
To support these efforts, Toyota is sending checks of between $7,500 and $75,000 to its dealers in acknowledgement of the additional costs they are assuming to make it easier for customers to have the necessary repairs done quickly and conveniently.
About the Recall to Address Sticking Accelerator Pedals
On January 21, Toyota announced its intention to recall approximately 2.3 million select Toyota Division vehicles equipped with certain accelerator pedal mechanisms that may, in rare instances, mechanically stick in a partially depressed position or return slowly to the idle position. Toyota vehicles affected by the recall include:
• Certain 2009-2010 RAV4
• Certain 2009-2010 Corolla
• 2009-2010 Matrix
• 2005-2010 Avalon
• Certain 2007-2010 Camry
• Certain 2010 Highlander
• 2007-2010 Tundra
• 2008-2010 Sequoia
No Lexus Division or Scion vehicles are involved in these actions. Also not involved are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris, 4Runner, FJ Cruiser, Land Cruiser, Highlander hybrids and certain Camry models, including Camry hybrids, all of which remain for sale.
Further, Camry, RAV4, Corolla and Highlander vehicles with Vehicle Identification Numbers (VIN) that begin with "J" are not affected by the accelerator pedal recall.
In the event that a driver experiences an accelerator pedal that sticks in a partial open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.
Separately from the recall for sticking accelerator pedals, Toyota is in the process of recalling vehicles to address rare instances in which floor mats have trapped the accelerator pedal in certain Toyota and Lexus models (announced November 25, 2009), and is already notifying customers about how it will fix this issue. In the case of vehicles covered by both recalls, it is Toyota’s intention to remedy both at the same time.
Detailed information and answers to questions about issues related to these recalls are available to customers at www.toyota.com/recall
and at the Toyota Customer Experience Center at 1-800-331-4331.
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Toyota Motor Sales, Corporate Communications