Lexus ranked highest in customer satisfaction in the J.D. Power and Associates 2009 Customer Service Index (CSI) StudySM. Lexus achieved an overall CSI score of 835 on a 1,000-point scale, 25 points better than the next-highest brand.
The Lexus brand also led in four of five measures in the CSI Study. Those areas include service initiation, service advisor, service facility and service quality.
“We will always work hard in partnership with our dealers to improve the customer experience for Lexus buyers,” said Lexus Group Vice President and General Manager Mark Templin. “Lexus has a great working relationship with our dealers, who are the best in the business. We are proud that we’ve consistently scored very well in the CSI survey even as our sales and units in operation have grown over time.”The 2009 CSI Study is based on responses from 106,059 owners and lessees of 2004 to 2008 model-year vehicles. The study was fielded between October and December 2008.