April 9, 2008 - Torrance, CA - Toyota Motor Sales (TMS), U.S.A., Inc., will launch a safety recall with the National Highway Traffic Safety Administration (NHTSA) involving approximately 539,500 Corolla and Matrix vehicles sold in the U.S.
On certain 2003 and 2004 model year Corolla and Matrix vehicles equipped with power windows, the driver and front passenger door glass bolts may loosen and come off, causing the door glass to separate from the window regulator. Vehicles that are equipped with manual windows are not involved in this campaign.
If this condition has occurred on the vehicle – in some cases due to the components becoming loose and possibly rattling – an abnormal noise may be heard from the driver and/or front passenger door when operating the power windows.
Toyota will notify owners of the involved vehicles with a Special Service Campaign letter via first class mail beginning in late April. Owners are requested to contact their local Toyota dealer for diagnosis and repair upon receiving their notification. Replacement of the driver and front passenger door glass bolts will be done at no charge to the owners of the vehicle.
Customers with questions or concerns should contact the Toyota Customer Experience Center at 1-800-331-4331.