Vice President, Service Operations
Toyota Financial Services
Paul Moss is Vice President of Business Transformation for Toyota Financial Services (TFS).
Moss’ primary responsibility is to maximize the success of four large, multi-year business projects (Enterprise Information Management, Core Receivables Replacement, Finance & Accounting System Transformation, and Toyota Insurance Management System) in support of TFS’ strategic priorities by partnering with the leadership teams of each initiative, as well as the Program Management Office, Vendor Management Office, Human Resources, Corporate Communications, Legal and many other departments. He is also responsible for guiding TFS in building new capabilities as a result of these projects, and bringing more value to customers, dealers and TMS divisions. He reports to Al Smith, Group Vice President, Service Operations & Corporate Planning.
Moss began his career at Toyota in 1988 with a variety of assignments and management positions at TFS, before becoming Branch Manager of Boston North, overseeing Sales and Servicing Operations in NH, VT, ME and northern MA. In 2000, he was promoted to National Manager, Operations Planning, where he developed the strategy for and led the execution of the TFS field reorganization involving the development of three customer service centers, merging of existing branch offices, opening of two new branch offices, and the merging of TMCC’s finance and insurance field organizations. Subsequently, he became Corporate Manager of Customer Service Center Operations, in which he led the development of short- and long-term strategies for the service centers, implemented the TFS Education Development Group, and re-aligned Work Force Management and Performance Excellence to better meet the needs of a multi-center environment. As Corporate Manager of TFS Consumer Strategies, he led TFS’s long-term Strategic Initiative of enhancing the company’s relationship with customers and consumers. As Corporate Manager of Products and Remarketing from 2008 to 2010, Moss was responsible for product development and administration of all TFS Finance and Insurance Products, as well as Vehicle Remarketing.
Prior to his current role, he was responsible for all Sales, Credit and Wholesale operations across 11 states in the TFS Western Region as Regional Manager.
Moss earned his Bachelor of Science degree in Business Administration with a minor in Economics from the University of Northern Colorado.