Our Point of View: Setting the Record Straight

December 23, 2009
Today the Los Angeles Times published an article that wrongly and unfairly attacks Toyota’s integrity and reputation.
 
While outraged by the Times’ attack, we were not totally surprised. The tone of the article was foreshadowed by the phrasing of a lengthy list of detailed questions that the Times emailed to us recently. The questions were couched in accusatory terms.  
 
Despite the tone, we answered each of the many questions and sent them to the Times. Needless to say, we were disappointed by the article that appeared today, and in particular by the fact that so little of our response to the questions appeared in the article and much of what was used was distorted.
 
Toyota has a well-earned reputation for integrity and we will vigorously defend it.
 
For a more complete and accurate picture of the issues raised by the Times, click here to read the Times’ questions and the full text of Toyota’s answers.
 
Irv Miller
Group Vice President, Environmental & Public Affairs
Toyota Motor Sales, U.S.A., Inc.

Displaying comments 1 - 5 of 200:


Ivy Medley-Cox said...
My husband bought a 1994 Toyota Celica brand new. In 2005 he gave it to my sister because she did not have a car. She is still driving it and it has over 260,000 miles. It gets her around town. Right now she has to let her daughter drive it to have a way back in forth to work. And by the way, he gave it to her and bought a 2004 Toyota Tacoma pick up truck. I feel if a car can last this long it is not only an investment but a long time committment from Toyota as well.
7/17/10 at 12:00 AM

Barry Brown said...
I am a mechanic for a living, I have made my living repairing vehicles. I understand the problems Toyota is having. I drive a Toyota and I more than likely always will. I do not work at a toyota dealership. Toyota has always stood by there vehicles and have gone above and beyond every other make. Every vehicle on the road has flaws even when they are brand new. Toyota has very few flaws if they do the stand behind you. That is all I have to say on that matter. My experience of other brands has usually not been even close I have owned at one time or another most fo the different makes. There products and service are no where close. I am talking from experience and knowledge. I see it every day and have experienced it myself. That is all I have to say on that matter.
4/15/10 at 12:00 AM

AM said...
I have owned 3 toyotas and just out in my deposit for the fourth. I would rather be in a Toyota with a stuck accelerator rather than any other. This because I know that accelerators wont get stuck unlike the publicity seekers' cars and even if they do ( 1 in a billion chance) I know how to stop the car and also know that everything else in my totyota will work perfectly. I rent frequently and mostly get the american cars and the experience has been horrible if they have a mileage over 20 K
4/8/10 at 12:00 AM

Ezequiel said...
Today April 2nd 2010, me and my wife are driving to the dealear to pick up a brand new 2010 toyota corolla, her second corolla and our third toyota car in 15 years of marriage.... I fully trust Toyota quality....
4/2/10 at 12:00 AM

BBennett said...
I own a Camry and will be trading it in for an Altima asap
3/22/10 at 12:00 AM

irene s. said...
Just FYI, he was financially strapped and had recently filed for bankruptcy. He obviously had something to gain....oh not to mention face time on the news and claiming he would not get back into that "devil" possessed car......ahh people are great :)
3/19/10 at 12:00 AM

Ron H said...
I read your post on Toyota, but I cant figure something out. Per the VIN listing of where the Toyota cars are made or assembled, (which is the 1st digit and 11th digit of the VIN), it appears they dont make Toyota's in Australia. It appears that Australia is not qualified to assemble the toyota just like americans cannot. Thanks
3/19/10 at 12:00 AM

Mark Richfield said...
I personally think there must be problems with the Toyotas, but I also believe that media is treating Toyota unfairly. American Media has a tradition of creating gods and then enjoy taking them down to the dumps. See Alan Greenspan. See even GM or Ford up to the 70s. But putting that aside, what I want to see is statistics on accidents or incidents caused by non-human error on all automobile makes and models, including American, German and Korean manufacturers. I wouldn't be surprised if Toyota's statistics show a low incidence/accident rates than other manufacturers. Until I see this statistical report, I cannot believe that the media is being fair to Toyota. If there was a mainstream media that wrote pro-Toyota article now, who would support that media? The TV station or newspaper that does that would now be the target by the "those unfortunate people who purchased Toyotas." Editors are therefore having to only approve articles and coverage that perpetuate the negative Toyota image.
3/18/10 at 12:00 AM

June H said...
Bought a Toyota after driving so many American cars and it's been great. All my friends that drive all different kinds of sports cars (American and import) have supported my decision in picking up a Corolla and I've never had anyone naysay Toyota (even the hardcore American car owners and lifetime Honda owners). It's unfortunate that there's so many people and media that want to take down a company because hey, what other better things in life do people have going on? It's drama and people (especially in America) love it. They want a piece of the pie. Pretty sad lives these people live.
3/16/10 at 12:00 AM

john said...
EXACTLY ! Although my heart aches for everyone injured & killed in the accidents....i believe every driver must bear some fault in not controlling their vehicle. Every driver who passed the test to get a license KNOWS a car will only coast in neutral. Freezing up..,or freaking out....,simply reveals the worst drivers on the road.....the ones who lack...,or lose the ability to think. One of the 1st reported fatal accidents involving a stuck accelerator, i believe, was being driven buy either an off duty, or a retired police officer. The terrifying 911 call of them wrecking at over 100mph made me ill. BUT...,i know it took more thought and action to steer an out of control vehicle while picking up a cell phone, dialing 911, and speaking to a dispatcher....,than it would have to simply put the damn thing in neutral.
3/14/10 at 12:00 AM

Leticia Acevez said...
I agree completely with you Paula. I have a Yaris and have never been happier with my car. I love it and plan on trading it in for a new Yaris no time soon but I am toyota car fan for life.
3/12/10 at 12:00 AM

Thorne said...
I am not a Toyotat owner but I do feel Toyota is being unfairly treated on the matter. Yes, this company is having major problems right now but what auto company hasn't? I don't feel these current problems will keep me from ever buying a Toyota ifr I ever feel inclinded to. I am just glad the company is taking blame for the problems and given a great effort towards fixing and overcoming their current set backs!
3/11/10 at 12:00 AM

Paula Ayres said...
We have owned all kinds and makes of automobiles thru the years, and none can compare to the Tundra that my husband purchased 3 years ago. This year we also purchased a Camary. We could not be more pleased with our vehicles. Both are on recall. I had a Honda once that was on recall for the ignition switch. Even though nothing was wrong with mine, I took it in. I had nothing but trouble with the Honda after that. When they rekeyed it, every once in a while it would not start, or it would shut down while I was driving down the highway. The powersteering locks up on you, and that is very scary when your are driving 70 miles an hour. (It was explained to me that the computer was not recognizing the key, and thought it was being stolen). Imagine what would have happened if I had been driving in heavy traffic, or going around a curve. I never once heard the media go crazy over this situation, and I do not understand why the media is constantly attacking Toyota. I have not seen the media at any time attempt to educate the consumers what to do if a vehicle does wildly accelerate. To me, Educating the masses should be more important than pointing fingers. That should be Toyota and the media's first responsibilitly. We plan on keeping our Toyotos, and will probably trade the Tundra in for a new Tundra some time this year. We have complete confidence in Toyota.
3/11/10 at 12:00 AM

Anthony Jones said...
I’m hearing several comments from folks on this post that are insinuating that the US government is stirring the pot and “blowing this out of proportion”. The problems that the Toyota product line is having are life-threatening, plain and simple. While it may be obvious to put the vehicle in neutral and let the engine blow when the accelerator is stuck is a viable solution, in a moment of panic and shock this is not a solution. You cannot state that the issue is not critical because there is a way around it. In a moment of fear and chaos (as perceived by the driver) these issues put you and everyone around you in jeopardy. Toyota did not test thoroughly enough and now must make things right. It was a galactic mistake that has put the lives of thousands of people at risk, which is due to an engineering flaw. You don’t see vehicles from Lockheed Martin with mistakes like this, because everything is engineered to the highest degree…consistently. In this economy Americans should be looking to get the most for their dollar, and when issues arise the responsible party needs to be responsible… period. And by the way, I currently own 2 Toyota vehicles and have owned others for over 12 years now. I’m disgusted at what I’m seeing from this company… and they have left my confidence shaken.
3/11/10 at 12:00 AM

Mike said...
You hit the nail on the head. My belief is GM/Ford is trying it's best to damage Toyota's reputation in any way possible. The reports of Toyota failures is a bunch of crap that can't be verified that GM/Ford is trying to use to regain what they have lost in the auto market in any way possible. They wound love to be on top building their junk. In the recient Prius incident in California, I wonder how much the driver and the cop were paid to stage that play. I just bought a new Camry on Friday. It is my third in 4 years. I trust in Toyota completely, never had a problem and am proud to be a Toyota owner. I am glad to see that more people are beginning to see through this scam.
3/10/10 at 12:00 AM

Bill said...
You are so right Bob... This is a witch hunt pure and simple. I drive a Ford Windstar as does my brother. He is on his third transmission.. Im on my second, and this on the heels of a top end rebuild... and then last month a broken... and mean snapped in two... rear axle. Turns out there may have been hundreds of these axle breaks.. Lets see a couple of stuck accelerators... maybe ... vs a bunch of broken rear axles. Seems like someone needs to investigate just how many axles are being replaced. I got my axle from a 50,000 mile junkyard Ford. Good luck in getting Ford to admit such a problem. Toyota Corolla... best car I ever owned.
3/9/10 at 12:00 AM

Debra G. said...
My Husband and I have owned 7 toyota's all different makes throughout the last few years and by far they have been the best cars we have ever driven. We will not buy big 3 cars ever again!! All car brands have had safety issues and recalls throughout their years and the government has never gone after those company's the way they have Toyota. GM just had a recall on steering wheel issues and had the guts to say this is not a safety issue- how can anything with the steering wheel not be considered a safety problem!! Toyota did a voluntary recall on their cars for the safety of their customers- bravo to an outstanding auto maker!!!!!!!!!!!
3/9/10 at 12:00 AM

Linda said...
Hey, people....where did these Toyota drivers learn to drive. First, when it comes to the issue of a sticking gas pedal, all these news stories are blown way out of proportion. Don't you know the way to stop a car when the gas pedal is sticking is to turn off the key or put it in neutral, then apply the brakes to come to a stop. Just applying the brakes will not stop the car, and will probably cause an accident, as it may cause you to swerve all over the road. People overreact & panic. Hello, is anyone listening out there?
3/9/10 at 12:00 AM

Doug said...
IF something happens and you can't slow the car down, can't you just put it into Nutural and coast to a stop???
3/9/10 at 12:00 AM

AZ 1967 said...
I am a Toyota fan. Drive a Camry 2001. Will get a Sienna in the near future. I think this is turning out to be a unofficial stimulus plan for the lawyers who are going to try to get the hefty 20 - 30% fees by suing Toyota for a voluntary recall. I hope Toyota will fight these vultures. However, one comment - you need to do some hyjunka. I also belive you forgot your fundamentals with regard to the TPS - getting too big too quick.
3/9/10 at 12:00 AM

Love said...
I think that this recent Prius guy is going to find himself in some big trouble, Similar to the balloon boy. The Prius has a brake override system. So it is impossible. Toyota has deep pockets and everyone knows it. If they think that they can get 1 million out of it, then why not try it. I would love to take my Toyota racing down the highway,. get all the media attention, say I couldn't stop and that I feared for my life..but then say - physce!!!! Just to prove that I could in minutes be at the top of the headline without any substantiating evidence that the vehicle is defective. Hold on everyone - this is going to be interesting.
3/9/10 at 12:00 AM

Ronald Samfeld said...
I would like to buy a Toyota Prius but the cost is too high. Highbrid technology is realistic at the moment.
3/8/10 at 12:00 AM

Doug said...
I just purchased a 2010 Matrix S. I have owned Toyotas all my life and they have proven to be reliable, low-maintenance cars. When I bought the Matrix S, I traded my 2007 Camry CE 5 speed, which I liked, but it wasn't what I really needed. The Camry is good as a family sedan, but I could use a vehicle that has cargo space, not people carrying ability. Frankly, the Matrix is more nimble, making sharp turns and parking lot navigation easy with its nimble steering and compact size. I live colorado and the Matrix handles ice and snow with elegant confidence. While the interior is not the most refined (some plastic surfaces feel a little hard), it's roomy and nicely laid out. I like its overall appearance inside and out. The recall did not reduce my enthusiasm for getting the new Matrix and I have not been disappointed. By the way, it's an AT 5 speed with drive/shifter mode. It hasn't hiccuped once, and acceleration is predictable and smooth. I honestly do not understand what the uproar is about. The Matrix S has met my needs and expectations to the fullest.
3/6/10 at 12:00 AM

George T said...
I believe Toyota is still a great product by far than any other competitor. Even after the recall, it still is a better quality vehicle. The media did what they do best, blowing things out of proportion for rating reason or whatever. Toyota had an issue and they are working on it with great follow-up. Give them a break.
3/5/10 at 12:00 AM

RAV4 owner said...
I previously owned a camry, now I have a 2009 RAV4. I think Toyota will more carefull on their design and quality control, a much much more improve and a better and reliable car. Single them out will not work. They will prove that Toyota is still the number one car in the world.
3/5/10 at 12:00 AM

Jimmy said...
Toyota became number and will stay number one. They cant put a good product down.
3/2/10 at 12:00 AM

waltz smith said...
i recomended my sister to buy only Toyota camry way back 1995. Thats because i trust Toyota so much with their good vehiches. i worked in a company with lots different cars and found out that Toyota is the best. She is still using her 15 yr old camry and plans to buy another Toyota product.
3/1/10 at 12:00 AM

Wayne said...
No matter what is happening to Toyota, people are still buying foreign vehicles instead of big 3's unless we can match their quality and cost.
3/1/10 at 12:00 AM

SANDRA said...
YOUR AN IDIOT!!!!
3/1/10 at 12:00 AM

tom said...
Toyota is getting lots of bad press based mostly on rumors. There is yet no evidence that there are problems with the electronic engine control and that Toyota does not reveal its control methods. I was pleased to discover the Toyota website which explains the ECM and the fact that dual sensors, actuators and even processors are used. This is a fail safe design similar to the designs used in commercial and military aircraft electronic engine control. Toyota details its extensive testing. The congressional testimony that indicated a possible way to cause an undetected fault was contrived with no evidence that situation could occur in a normal system and that uncontrolled acceleration would result. It is not clear why Toyota did not present the countering facts there. Finally, similar ECMs are used in modern American cars, not only Toyotas. I am a Ph.D. engineering professor, not a present Toyota owner, and want to see Toyota's fine engineering given the respect it deserves.
2/28/10 at 12:00 AM

moussa said...
no matter what you make the best of all there is as a motor the best looking cars and truck, long lasting. the word know about that. if (these) can happen to you it could and will happen to all.I just want you to know that I pray for you.TOYOTA is my dream even I don't have one right now. but if I could I will.you'll be alright.
2/28/10 at 12:00 AM

Denise W. said...
I agree, and the congressional hearing were more of a witch hunt. I know they will pull through this. I still will NOT purchase an American car! I have a car impacted by the recall and when I get rid of this one, it will be for another Toyota (year/make). The last Toyota I had prior to this one lasted 12 years with normal maintenance (how great is that). Prior to that Toyota, I had an American car that broke down monthly. HANG IN THERE TOYOTA CORP!
2/26/10 at 12:00 AM

MayC said...
Toyota employs over 40,000 in 5 assembly plants in North America. Nothin worse than ppl that don't have the facts.
2/26/10 at 12:00 AM

Nick said...
The truth is that the US economy are sooo bad that now, they're trying to find an excuse and blame Toyota for all this things. Even though these problems occurs, most of the things are only in America.....why? Doesnt sounds weird? Also, if Toyota which is the number one, image how about Ford, GM and those Made in America cars...only time will tell what car manufacturer is really good. I have a Toyota Camry 2008 and since then, I never had any kind problems nor the accelerator, brakes even floor mats. If I have money now, no doubt about, It will be another Toyota. This is all US Gov hoax. The entire US car industry is a hoax.....I wish Ford GM were bankcruptcy a long time ago. The US were made cars before, not anymore...now the best are the foreign such as German, Japan, Italy, Swedish, Korea.
2/25/10 at 12:00 AM

Doug Semer said...
As a veterans of two notable RP nightmares, the Delorean scandal and Suzuki Samurai rollover, I have some good advice for the executives at Toyota. Just keep your head down, stop whining, don't fight with politicians and immediately start on the slow road to recovery. Identify the consumers perception of the issue, weather it is safety, quality or integrity and start working to correct it. This will take some time, but it will take less then if you continue being defensive. The more you fight the more the issue is in the news. And last but not least quit ditching the ABC Nightly News correspondent!
2/25/10 at 12:00 AM

John said...
The Japanese Government needs to put pressure on the Obama administration by threatening to stop purchasing treasuries if the Toyota witch hunt continues and gov't support of GM and Chrysler continues.
2/25/10 at 12:00 AM

Tobias Berthold said...
I own a Toyota Hybrid Highlander, and it is the best car I have ever owned. My next car will be a Toyota. Every car company has technical issues from time to time, but it is obvious that Toyota is being targeted at the moment. I was especially appalled by how Mr John Mica treated Mr. Toyoda and Mr. Inaba at the congressional hearing. Mr Mica is a man who has never worked in any productive capacity ever (look at his record on Wikipedia), and he has no place criticizing people who are productive for society. Toyota has had the vision and taken the risk to create fuel efficient cars, and succeeded. Now the losers are calling in the lawyers. How about making better cars instead? Right-you can't.
2/25/10 at 12:00 AM

dan said...
i hope people don't fall for this scam. i am a auto tech that has been working on cars for over 18years and i can say toyota builds the best cars and trucks. if they make a mistake they will fix it. i think this is a scam for the unions and the big 3 to get back at the #1 auto maker. the goverment needs to stay out of it. i still beleive in toyota and don't think they are or trying to cover things up. it is good to hear that i am not alone in thinking this.
2/25/10 at 12:00 AM

charlo said...
Turning off the car was my first thought until I was reminded that when you do - the steering locks and the brakes no longer function!
2/24/10 at 12:00 AM

Bob Lapoint said...
Yes, it is sooo obvious that the Government is in a witch hunt for Toyota. Toyota should shut down it's American operations period. That would leave the administration in a what now mood. Talk about losing more votes as if they haven't already. Do you think for one minute that WalMart would tolerate this. If Obama so much as put a Union in WaMart, they would shut down in a New York minute. Same issue, different company. This all goes back to Union backing.
2/24/10 at 12:00 AM

Bernadette said...
I agree, Toyota is the only car I have mostly owned it is a great car. I think they want to give them a hard time because Toyota is one of the best selling cars out there and well wouldn't most car makers want to get rid of a car that outsells them, which would be most American cars. Toyota employs Americans to make their cars, here in the US and they work hard to have the best quality car in the market. My cars always go over 200,000 miles with general maintance, so I say to the media quit picking on a good thing and find a better story, we know a good thing when we own one.
2/24/10 at 12:00 AM

Bev Wakefield said...
I can't understand if the Rav4 2008 is not involved then why would they not look and see what was done differently in that year that was or was not done on the 2007,2009 and 2010. I love my 2008 but this really brings up a question for me.
2/23/10 at 12:00 AM

AsiaBound said...
Toyota is being singled out as a diversion tactic. Everything that Toyota is being accused of has probably been done by ALL other automakers, especially the 'Big 3'. The American auto market is doomed, and no matter how badly things come out for Toyota, GM, Ford, and Chrysler will still be 'zombie' companies supported by the US government.
2/22/10 at 12:00 AM

shawn myers said...
I would love to buy a prius in each color. That would be really be nice!
2/22/10 at 12:00 AM

Zeta said...
I want to know the truth...
2/21/10 at 12:00 AM

Kerry&Kellie said...
We both drive Toyotas from Trinidad and Tobago and we are very pleased. I personally had a corolla before for 12 years and it never missed a beat. In fact Toyota has a reputation for reliability here in Trinidad & Tobago as anywhere else. It is painfully obvious that the US Government is trying to destroy Toyota's good name in order to boost its meagre domestic sales. If they were so concerned about the American public's safety why aren't other manufacturers' safety called into question?? Was Ford brought before congress to answer questions on tyre blowouts? I don't even see the need to bring Mr. Akio Toyoda before congress to answer questions, it is all theatrics. What detailed information could he possibly have to give on quality control? He is not quality control. American car manufacturers just need to get their act together and stop building huge pieces of non functional junk. Toyota has done so much to help the American manufacturers like the NUMMI Plant and teaching them the Toyota Way, and Ford is now reaping the benefits by having high reliability. I agree that Toyota needs to work out their quality issues but there is no need for all this media bashing. I second Mark's comment about Toyota coming out better than ever after all this. After all this, my next car will definitley be a Toyota.
2/20/10 at 12:00 AM

eve stuart said...
I will continue to buy Toyota despite the U.S. government's attempt at bullying Toyota, and the MSM's refusal to blare out about all the recalls that GM & Chrysler have made. In fact, I'd buy 2-3 Toyotas right now if I had the money.........good buys!
2/18/10 at 12:00 AM

Mark said...
We will never stop buying Toyota's!!! We've been buying them since 1983 and have loved how fantastic they have been. The domestics do not compare to Toyota and now that the US government decided to take over the US car makers I would not want one for sure now... I am sure the administration is behind the gigantic hype on this and want to destroy Toyota. This is nothing compared to what all GM, Ford and Chrysler has done wrong to the American car buying public... Toyota will come out even better than ever after this, I have no doubt about it...
2/17/10 at 12:00 AM

Catherine Ratliff said...
I really enjoyed the Toyotas I owned, and my next car is likely to be a Toyota. I don't understand why the media is crucifying Toyota. Today I heard about the Corolla 4 x on the news; it's boring, and it's also embarrassing. Why are they going after Toyota in such extreme fashion? I have never been a conspiracy theorist. I'm a reasonable person. And I don't get it.
2/17/10 at 12:00 AM

Merv said...
Too bad they are spending all their time and effort on becoming number one. Over the past 6 years other manufactures have improved and they have lived on the brand name only. The truth has finally come to the surface and I for one are not surprised. Maybe the days of over price for the cars and cost of their parts will come in line with what they build.
2/16/10 at 12:00 AM

emma said...
My husband and I have both owned Toyotas since 1985 . My first was a used Tercel , then I gave this to my son when he started driving. My 2nd was a Corolla which I bought in '92 and traded it with a Camry (made in Japan) which I bought in 2000. My husband traded in his Chevy Suv for a second hand Toyota SUV and has traded it 2 times for newer model each time. I still drive my Camry and he still drive his newer 2005 Toyota 4Runner . We have not had any problem with both vehicles. I am still happy with my Camry and refuse to trade it in with a new car . You know, if the White House and the Union try to force Toyota to become unionized, as evident with the investigation that they are trying to push through, I'd say Toyota should say no to the union otherwise they can close shop and move to Canada. See what they say.
2/16/10 at 12:00 AM

jeffrey M said...
I owned a chevy a ford and a dodge and none of these cars can ever compare to the Toyota i buy my cars and drive them into the ground and beleave me the Toyota puts them all to shame in dependabilty and let the people buy ford chevy dodge what ever they will come back to toyota they are the best cars made !!!! best wishes to toyota i wish them well
2/15/10 at 12:00 AM

RRussell said...
I have a 2007 FJ Cruiser. I am concerned that I have paint chips all across the top, front of the hood and on the sides from what appears to be from driving during a snowy day and the sanding on the road. This vehicle is made to be driven off-road, yet the paint quality is at such a low level snow sanding has chipped it all over. Not a few chips but many. When I contacted Toyota they said it wasn't covered. Why would anyone make an offroad vehicle that can't sustain road sanding? I am very disappointed. It will cost me several hundred dollars to make the repair, without any assurance it won't happen in new spots the next time they sand the roads. I feel Toyota should back up their what they call their quality standards and make the repair and include some type of protective overcoat. Don't just talk.. walk the talk. Does anyone else have this problem? Thanks
2/14/10 at 12:00 AM

vic said...
I have a 2000 Toyota Celica 105K miles and a 1999 Lexus LS400 198K miles...both have no problems....:)
2/13/10 at 12:00 AM

CJT said...
I am a loyal Toyota customer and have purchased three in the last two years. However, my problem with the company is their arrogance. I only had one problem in the last couple of years, which was with my Prius when it suddenly shut off along side a highway last summer. Upon calling the dealership to report the problem I was immediately told the car is not a, "highway" car but rather a, "city" car. After they looked over the Prius they could not determine the problem and explained that I must have ran out of gas. I explained this was not possible since the tank had plenty of fuel in it at the time and it magically started up the next morning with no problems since. They were unable to find another explanation and insisted I must have done something wrong. When I bought the Prius I was told I would never have a problem with the vehicle since it was a Toyota. When I did have a problem, Toyota was quick to deny any possible blame. I believe if the company truely stands behind their products, they should immediately implement a much longer warranty than their current 3 years, 36,000 miles.
2/10/10 at 12:00 AM

Deborah Pace said...
MATRIX, I purchased a brand new one in 2004, I had the belt replaced and I keep my oiled changed and new break pads and I have almost 55,000 miles. The problem with the car is exceleration it has "NO" pep and it's a 5 speed. I would like to purchase an FJ Cruiser however, I cannot aford one. I am still supporting Toyota because they make an excellent car and I hope to get my "DREAM CAR" FJ Cruiser on my birthday if I find a rich guy to buy me one - smile. Thanks Mr. Toyoda and staff. Deborah
2/10/10 at 12:00 AM

Lili said...
I believe as American's we should be cautious to think about joining law suits against Toyota. I'm afraid if Toyota has to pay legal costs and attorney fees, they will cut more jobs. In turn, the unemployed will loose their house, contribute less taxes, and have difficulty paying childcare, and health care. Foreign companies have left America and have begun building an empire in South America, Middle East, and Asia. Wake up everybody it will affect the banks, mortgage lenders, and a circle of people.
2/10/10 at 12:00 AM

Eugene said...
Richard, when the brakes fail people may have seconds to avoid crash. Tuning off the engine will not slow down a car fast enough. If you are in a highway traffic and a car in front of you suddenly stopped, switching to neutral will not save you. Only idiots would drive comfortably without reliable breaks and counting only on the ignition control. If you work for Toyota and try to protect the company's reputation by such posts, you are really doing it a disservice.
2/9/10 at 12:00 AM

J. said...
I've owned five Toyota vehicles since 1983 and enjoyed nearly a quarter million nearly trouble-free miles on each of them. I'm saddened to see a hard-earned reputation founder in what has become a public relations "perfect storm". My suggestion: double the 36 month/36,000 mile warranty on each and every Toyota in existence, new and used, and do it immediately. Re-embrace "The Toyota Way". Show as much faith in your ability to manufacture safe and reliable automobiles as you hope your customers do, and put your bottom line on the line to prove it. -- J. (Pasadena, CA)
2/9/10 at 12:00 AM

Christine McDonald said...
I wrote to Fox this a.m. because we had a Toyota that went 200,000 miles, we rebuilt the engine and drove it some more and finally gave it to someone for a first car. The interior was still good and so was the body. We have had Toyota automobiles for many years and they have always been reliable. I wonder how much damage has been done to Toyota by using parts that are made in the USA in shops controlled by unions?? We never had this problem with our Toyotas or our other foreign cars. I smell a rat and its called union. They don't take pride in their work all they want is a paycheck.
2/9/10 at 12:00 AM

Rob said...
Discontinue any and all Toyota advertising with the Los Angeles Times.
2/8/10 at 12:00 AM

John W. said...
My family has owned nine Toyota's since 1974. They have all been excellent vehicles with very few problems. All have been hi mileage when they were eventually sold/traded, for newer Toyota's. We even had one with a faulty engine component that broke just over the 36000 mile warranty. Toyota still stood bye the warranty and replaced the defective parts and repairs. Having owned a couple of Ford products and a Chrysler product also, I can't say the same for either of those vehicles. My money still will go back to Toyota in the future for value, style, mileage, reliability, and service.
2/8/10 at 12:00 AM

j bike said...
I have a Camry Hybrid, and it is reliable and economical. The Times articles have no concrete facts supporting the idea electronic modules are the cause of unintended accelerations. However, I do think Toyota needs to be more open about the way their electronic modules work. For instance, I have heard that the engine control module can't be upgraded in some models because there is not enough memory. I don't believe that, as even the smallest microprocessor will have enough memory for a few more lines of code. Also the Toyota engineers don't seem to follow through on their reasoning, If you turn the car off with the start button,while the car is moving, all the electric steering and electric braking assist is lost. A microprocessor could easily note that the wheels are still moving, and turn off the engine and electric motor but not the brakes and steering assist.
2/8/10 at 12:00 AM

stevec feb8 2010 said...
Dear Ind.res. Toyota has been useing CTSind.gas pedals since it came out with the current body style camry.Thank god they also use DENSO manf. which by the way has not had any issues.They also made thier pedals to the same specs.Wonder why thier parts are better!
2/8/10 at 12:00 AM

Mark said...
I have to agree with you. I have owned 7 Toyotas, and only a handful of problems between them all, and with every one going at least 200,000 miles. As for the recall(s), Toyota has only had two since they started to import their vehicles in 1957. In my opinion, this is one excellent track record, and the big 3 can't touch it. Needless to say Toyota is handling this situation like they handle any other buisness with great professionalism. Lastly, for most people in today's society, if they had to use their brain it could kill them
2/8/10 at 12:00 AM

stevec said...
Chad, not true. The pedals from Denso manf. have not had 1 single issue,onlt CTS Ind. So if the designs the same,why has only CTS parts had problems.
2/7/10 at 12:00 AM

Jared said...
I've always had great respect for Toyota. They've consistently designed amazing cars. However, the two things you do not want to have problems with are acceleration and brakes. I can't believe that out of all car companies Toyota is the one dealing with this problem. I never would have seen this coming. I have to say that right now Nissan and Honda have to be jumping for joy at the golden door that just opened for them. Here's hoping Toyota gets this solved correctly and still retains their reputation. I had been considering buying a Corolla or a Scion soon but now I'm not so sure. I'll have to think about it. Sentra and Civic are looking a little more appealing now.
2/7/10 at 12:00 AM

sos financial said...
Toyota is the company that brought quality and dependability to the auto industry. Thier cars run f-o-r-e-v-e-r. Get over it people and give them a break. If your car suddenly acclelerates. DOnt call 911 while you run into a tree. TURN OFF THE MOTOR and USE the BRAKES>>>>>>>>>>>DUH...
2/7/10 at 12:00 AM

tom said...
I find it astonishing that someone would blame the American govt and suggest that they are motivated by their ownership of the competition. I'm watching this story from a country unaffected by these problems (Australia) yet I can see how this problem has ballooned- and it's nothing to do with the American govt. This problem could have happened in any country and to any car maker in the world- all you need is a simple fault (in a complicated machine) and a network of dealerships that are all too accustomed to customers telling them little things they don't like about their cars (eg. completely normal noises the car might make that the customer finds ugly). As cars become more complicated, as more and more hi-tech systems are fitted to them, it becomes more daunting for individual mechanics to identify problems with individual cars. As a result, dealerships across the board are too eager to dismiss apparently minor gripes from customers who knows nothing about cars. Once this happens, it's innevitable that serious problems will fall through the cracks. It could have happened to any car company- but it happened to Toyota. Toyota must now heed the advice of their CEO and HUMBILY accept the problem. The rest of the car makers must take notice to avoid it happening to them. In the meantime, prospective Toyota buyers in Europe and USA should play it safe and buy an Australian made Toyota :)
2/6/10 at 12:00 AM

tc said...
My first Toyota was a Corona! A cute little 4 cyc. that had what looked EXACTLY like a Mercedes 190 engine in it. My next was a Land Cruiser, then a 2000 Camry, now a 2010 Camry. I never spent a dime on any of them. My Ford Crown Vic, on the other hand, had to have a new engine, new transmission, new rear-end and bearings, new cruise control, and two power windows, within 75,000 miles of normal driving -- no races, no wrecks, no recall. Oh, and it would accelerate without warning, too. Yeah, I'm a Toyota fan.
2/6/10 at 12:00 AM

Mr. Hippe said...
Why is it that most people are unaware of the Ford cruise control recall that caused more than 1000 fires? They are still replacing switches to this day... Took many years for Ford to own up to the problem, but even then they did a minimal recall. Did the LA times run any storied on that issue recently???
2/6/10 at 12:00 AM

brian said...
I think it is a driver issue. Audi went through this in the 80's with sudden acceleration. I have a 400 horsepower Tundra that has not presented one problem other than 14 mpg. I'll do the fix, but I'm not worried one bit about it.
2/6/10 at 12:00 AM

Ed P said...
You are right Gene, sticky pedals and interference from floor mats do not cause cars to suddenly accelerate they just keep the pedal from returning to idle. But I have to disagree with you that unintended acceration is an electrical problem. ALL cars, no matter who manufactured them have had a history of this problem, remember Audi? Various investigations from around the world have all concluded it is caused by "pedal misapplication".
2/6/10 at 12:00 AM

Helene Stout said...
I was looking for the answer to whether the recall problem was in connection to cars produced silely in the United States. My vin number starts with a J which I believed indicated car produced in Japan.
2/5/10 at 12:00 AM

Martha Hoopes said...
My suggestion is to make cars with no more than 75 miles per hour. We do not need more in our cars. It is safer that way.
2/4/10 at 12:00 AM

KN said...
An issue that has yet to be raised is the fact that the very government that is exerting this pressure upon Toyota is also the same government that owns GM and Chrysler, along with the UAW. Coincidence? Extremely unlikely. While safety is something that should always be taken seriously, a recall of this nature only serves to underscore that this government doesn't care that it has created an unnecessary panic in the marketplace. This accelerator issue could have been resolved through a "service bulletin", whereby dealers would be able to make the required retrofits as cars are brought in their respective service departments for either routine maintenance or repair.
2/4/10 at 12:00 AM

steve said...
I have owned a series of Toyotas and now a Lexus. All lasted close to 200,000 miles before I sold them - for high value and while they were still running just fine. I'd still rather have a Toyota than nearly any Ford or GM. They are well built here in the US by US workers who have not negotiated themselves and their company into the ground with obscene union demands. It appears Toyota has a problem - and is fixing it. That's enough for me.
2/4/10 at 12:00 AM

Jasper C said...
Toyota is probably one of the best vehicle manufacture in the world (if not the best). Toyota have constantly listened to their customers and brought out year after year quality vehicles people want to buy (The D3, as you put it, has not). With this latest incident, Toyota has taken the proper and right steps to insure the safety of their customers (any other company would not have stop selling their vehicles). Even though, the cause of the problem stems back to a supplier, Toyota has taken full responsibility (something that I believe no other vehicle manufacture would have done). Good example is a few years back with Ford and Bridgestone. Ford just threw Bridgestone under the bus. Anyway, all manufactures have recalls and problems with their vehicles. The main thing is that Toyota is fixing it. As for American jobs, Toyota might not employee as much as the D3, but they are employing and making cars here in the US and that's a lot more than most other foreign vehicle manufactures can say. Lastly, if anyone else is to blame for the downfall of the D3 is us. Whenever Americans gets some sort of money, American vehicles are on the bottom of the list. I have to admit, American vehicle have improved, but they have a long way to go.
2/4/10 at 12:00 AM

Mick M said...
If that were the case Bryan, then why have Toyota issued a fix for the problem? There is a mechanical flaw in the design, plain and simple. I have always had to opinion that Toyota make boring but resilient vehicles. I guess I was close.
2/4/10 at 12:00 AM

Dave said...
I have owned 6 Toyota's. Great cars, great company. I am confident they will get it right and that my next car will likely be a toyota. I do not require perfection, just integrity and a committment to customer service and they have always been straight up. The econmy is tough, and thier competitors are striking while its hot...so be it..thats the free market system. Toyota will come out just fine and most likely better for it.
2/4/10 at 12:00 AM

Harry said...
Toyota needs to check the injection fuel sensor for probable moisture that causes it to malfunction and throw more air from the valve to supply more gas that causes sudden acceleration and it can happen to any car if that sensor is defective or having a moisture and that is an easy fix to replace it or wrap-around a rubber tape around it to prevent moisture. Regarding the sticky pedal, I don't think this is the real issue with this incident and to fix it is easy too...just add a spring or rubber to pull or push it back to unpressed position and thats it! my simple comment.
2/4/10 at 12:00 AM

Bryan D said...
I couldn't agree more! I too have owned Toyota's for more than 20 years, 6 cars and trucks and not one problem. Toyota is the BEST manufacture of vehicles and has been for years. I'll never own anything else! If you do a little research you will find that most of the accidents have happened after the owner or a third party(repair shop) has preformed work and improperly replaced or used non-Toyota parts. The problem as I see it is that people today won't take responsibility for themselves. It always has to be the fault of the manufacture or someone else. If it wasn't than they couldn't sue for a quick buck.
2/3/10 at 12:00 AM

Dennis said...
To funny the whiners on here hating on Toyota for putting them out of work here in the US. You need to look no further than our White House.
2/3/10 at 12:00 AM

Phoebe said...
How short our memories are. American auto makers were long in denial over rollovers, poor tires, side-gasloline tanks, all in American makes. Now Toyota is under fire because they instigate a massive recall and halt to sales. Would GM have thought to halt sales on those pickups bursint into flames on impact because of side-gas tanks? Not on your life, until the government and billions spent on lawsuits forced them to. I love my prius.
2/3/10 at 12:00 AM

Tatsuaki Nakato said...
Toyota should put all the detailed information on recall needs on the web site so that Toyota owners don’t have to speculate if their vehicles are on recall. Toyota can simply list VINs in their web site so that anyone can check their vehicles. It’s an Internet age now, so don’t waste papers to notify the owners. If the owner checks [no hard copy mail needed], then Toyota does not have to mail the notice. I am sure that millions owners are anxious to receive the notice. Toyota, please consider my suggestion.
2/3/10 at 12:00 AM

I LOVE MY TOYOTA! said...
American, WOW!!!
2/3/10 at 12:00 AM

David said...
Interesting comments below. Seems that most on this site are convinced that anything built in the USA is garbage, and anything built in Japan is A-OK. Pedals/Cars/Everything! Sad state of affairs - in the end you are all commenting on youselves - as Americans. All Americans make is Garbage? If you're an American - hop on into the garbage pool! Hard to beleive that Toyota can say that they are outraged by this article. I feel quite CERTAIN that the families of the deceased are OUTRAGED too.......
2/2/10 at 12:00 AM

Toyota Fan said...
I've driven Toyota's for over 20 years and have always found them to be reliable vehicles, with a good dealer network. Perfection is something to be strived for, but not always attainable. I have found Toyota to be a good corporate citizen, that they provide a quality product, and endeavors to do the right thing by their customers when there is an issue. In light of our governments new role in the automotive business, I find these attacks interesting . . . . and suspect . . .
2/1/10 at 12:00 AM

Vinnie F. said...
When You are # one in the world like toyota is, its like having a target on your back. Everyone wants to take a shot at you. When all the facts come out people will see that toyota was and is being proactive. They have always built the best cars and trucks and vans on EARTH. The medea likes to freak people out so they can't wait to watch the news that night and hopefuly the news will have more bad news.People unfortunately like to see the big guys go down. Who wants to hear nice things, bad news is more interesting, Don't beleave everything you read and only half of what you hear. Toyota is a great company and will do the right thing and more to keep there custormers safe and happy. Toyota custormers are smarter then most. The media won't be able to fool them. Toyota will move forword.......
2/1/10 at 12:00 AM

Mark Starrett said...
I've bought my first Toyota in 1984. I own a 2008 Tundra and it is one of the ones being recalled for the sticking gas pedal. I wouldn't trade it for any of the crap that the unions are putting out. I'm proud to drive a Toyota and will continue driving my truck with my wife and 3 kids in it. I beleive in buying "American Made" and thats what my Toyota is. It's more dependable even with a gas pedal that might stick a little than any thing the over paid union workers have ever put out.
2/1/10 at 12:00 AM

texan said...
To add to your statement,Toyota does employ 1000's of Americans directly or indirectly thru their plants in Tennessee and San Antonio TX. most of the parts are supplied by an American run company with American workers . CTS said it is Toyota's recall not theirs.Toyota has to be commended for taking the action that they have taken and it is a good lesson for an even better product in the future.It is always good to take responsibility of your actions and Toyota has done this.One of the solutions involves programming the computers in the car for a brake override.This with the pedal fix will guarantee an end to this problem forever.Toyota's have been reliable for me and the resale value has been very high.i would buy another.
2/1/10 at 12:00 AM

Diane said...
I could not agree more with you.
2/1/10 at 12:00 AM

M said...
That's not respect, it's common sense. It's a safety issue.
2/1/10 at 12:00 AM

SHANE said...
Although I agree with you. It's spelled "you're"
2/1/10 at 12:00 AM

grant said...
toyota may have had a high resale resale value but i wouldn't take one for free right now. My dad had a early 80's oldsmobile with 400000 miles on it. a delivery car. everyone has a personal anecdote about a good car it means nothing. Toyota is like any other car company ,they are about making money. The reality is right now they have all kinds of problems, its not just bad press its a bad product and they sat on their hands and did nothing about it for a long time. i hope have many years of T otally O verrating Y our O wn T rucks A bility.
2/1/10 at 12:00 AM

Brian said...
Are you kidding - Toyota's are not safe and Toyota has completely fumbled the recall. Shame on Toyota for attempting to deflect the issue on third party parts suppliers -- afterall its Toyota's faulty design. You will never catch me packing my family in a Toyota death trap. I encourage folks to blog on -- let's give Toyota what they deserve!
1/31/10 at 12:00 AM

Frank said...
John I totally agree with you . I just purchased in September 09 a NEW 2010 Camry and this is my first foreign car here in the USA and first time owner of a Toyota and I am so happy with the car that I would buy another one in a heart beat (no pun intended)I have owned Fords and Chrysler in recent years but I WAS a GM man but now I will continue my loyolaty to Toyota. good by government moters.
1/31/10 at 12:00 AM

Derek said...
WestWorld, this is regarding your Jan, 27 rant which alludes to the fact that a US supplier is really at fault for this recall. Not sure if you realize this, but car manufacturers specify to their suppliers what they want them to supply and have a strict statement of requirements that ensures they get exactly what they ask for. So, if Toyota asks any manufacturer to make a part (be if US or foreign) it is NOT the supplier's fault if the part doesn't work properly, it's TOYOTA'S. The supplier is not at fault for making parts that Toyota puts in their vehicles if they meet Toyota's requirements. Stop being ignorant and use YOUR brain. The US economy is bad enough; we don't need more idiots sending manufacturing jobs overseas. It would be impossible for anyone at the throttle linkage supply level to foresee this type of problem. In fact, suppliers typically have no idea what the newest version of a car looks like that their parts are going into. I've worked in sourcing parts for large OEMs before and all of them have a strict control over what they have their suppliers make. Also, as someone half-mentioned, the Cash for Clunkers program was meant to remove inefficient vehicles from the roads. US manufacturers traditionally have made more trucks, SUVs and large cars which have poor fuel economy. The program was not targeting aspects of vehicle durability. Again, use YOUR brain.
1/31/10 at 12:00 AM

Bruce Ross said...
We currently have a 2008 Prius and have been very happy with it. We have been looking at purchasing a Lexus RX450h and have hesitated due to the recall issues raised recently. We wonder about the following, and would hope that Toyota will respond... One of the reasons we are looking at the 450h is the perceived quality of Toyota (we also owned a Celica in the 70s but came back to Toyota only when they introduced the hybrid Prius successfully. Has the company dealt with the problem of unintended acceleration effectively; can we be certain the Lexus products are not in the same boat; will the changed perception reduce the value retention at 3 years? How will Toyota answer this... either here, or at the dealer next week? I would prefer a corporate answer... let's see if we get one on their blog, or at my email address...
1/31/10 at 12:00 AM

jen said...
toyota is going to send new and improved gas pedals to their factories to be installed in their new cars. BUT WAIT A MINUTE if you own one of there affected cars they are going to REPAIR the pedal that is no good. Now Thats alot of respect for there current customers
1/31/10 at 12:00 AM

Shari said...
djohn..I have a 2010 Matrix and was so upset that I called my car dealership last week and spoke with one of the Sales Managers. He told me to bring in my car that day and he would be glad to inspect the Pedal. He stated that there are 2 different Pedals on the Toyotas...CTS and Denzo. He said the CTS is the problem. I brought the car in and he personally inspected my Pedal and told me that I had the Denzo pedal and that it was fine. He also said Toyota is currently researching customer VIN#'s to determine which Pedal they have and the ones with the CTS Pedals will receive notices. He made my concerns his priority. I hope he gave me the correct info.
1/31/10 at 12:00 AM

Mike in calif. said...
I want to start by saying im a proud ower of a Toyota product. I must applaud Toyota for always thinking of safety first and profits second unlike other auto manufactures. The News media must not have enought to report on then just Toyota, which is not fair because they employ alot of american people both in there large factories and in the franchise dealerships. Why is the media trying to tarniish there reputation or make them look bad for doing somethig that is right for the american public! My hats off for Toyota but not for the Media.
1/30/10 at 12:00 AM

Karen D said...
I am not here to bash Toyota or the quality of my vehicle. I am here to express concern for my safety, the safety of others and now the resale value of my Camry. I applaud Toyota for issuing a recall notice, however, I have NEVER received a notice or any correspondence from the company. I was planning to trade in my 2007 Camry for a 2010 Highlander Hybrid...but who wants the Camry now? I am very concerned with what to do until the problem is rectified. I understand other automakers have had recalls and again, Toyota is "working on the problem". What do I do in the meantime? Hope and pray it does not happen to me? My problem is not the floormat recall. I have the gas pedal issue and am amongst the people with the VIN number in the mix. Not real happy about continuing to make payments on a defective piece of merchandise. If it were anything else, I could return it and get my money back or get a new non-defective one.
1/30/10 at 12:00 AM

Chad said...
Let me spell it out for you.. Toyota designs a part. CTS builds the part to Toyota specifications. Toyota says 'yes, this is EXACTLY the way it should look, feel, work, and function.' CTS did not product intergration engineering, never tested the part on a car for hundreds of hours - that's all Toyota's job. CTS just builds things for Toyota. CTS is not at fault. Besides, it seems like the blame has shifted from... Moving mats (use a ziptie) Defective floorpan and too big of a pedal (shave off the pedal, bang in the floorpan) Poorly designed pedal (replace pedal of CTS sourced pedals) and NOW.... Most of the cars who actually had unintended acceleration, had a DENSO supplied pedal. So who is doing the right thing here?
1/30/10 at 12:00 AM

Richard said...
It seems that people have forgotten how to drive. If you are going too fast you use your brakes. If the brakes fail then you TURN OFF the ignition, du. When the ignition is turned off guess what? The car engine stops running and you slow down and stop. I haven't seen an automobile yet that doesn't have a "Neutral" position for the transmission. When in "Neutral" the engine is not connected to the drive tran so you will slow down. READ YOUR OWNERS MANUAL. If the drivers test were more about what to do while driving and what the different signs and signals mean instead of how many beers or glasses of wine you can consume and drive legally or what the DUI laws are then maybe we woundn't have so many people on the roads that don't have a clue as to what they are doing there. I'll bet that less than 10% of the people with drivers license under the age of 40 know what the hand signals mean if you were to loose power to your trun signals or brake lights. "What's that fool doing with his hand out the window?"
1/30/10 at 12:00 AM

CTS said...
If I were CTS...poor toyota, we all know how good, in fact great toyota's are...unfotunately when you get a very poor supplier it reflects on the car company mor ethan anything else. Lets pray that a solution comes up soon to protect any loyal toyota customers and to remedy this once and for all.
1/29/10 at 12:00 AM

Indiana resident said...
Gas pedals are not generic. The gas pedal that CTS manufactured for Toyota was manufactured according to Toyota specifications. Toyota had these same problems three years before CTS became a supplier. You really shouldn't make assumptions when you donot know the facts, it could be very damaging to corporations that donot deserve bad press. American manufacturing companies have enough problems right now trying to stay afloat in this economy.
1/29/10 at 12:00 AM

Sean D said...
I've owned two (2) Toyotas since 1991. The first one, a 1991 4Runner and the second a 2009 FJ Cruiser. I drove the 4Runner for 18 years and 248,000 miles and it was sold in less than 7 hours of listing it on Craigslist at the full amount listed. That vehicle was also on a recall list and Toyota stood behind its vehicle and replaced the entire motor after 8 years and 128,000 miles due to head gasket recall which i had missed. for that reason alone I purchased another Toyota because i knew i will not be stranded if an issue comes up. I believe they're making too much of big deal out of this, because just last week the Camery replaced the F-150 pickup as the top vehicle sold in the United States.
1/29/10 at 12:00 AM

joeb said...
I would rather have a "bad" Toyota any day than a "good" GM or Chrysler vehicle. I like (most) Ford vehicles also.
1/29/10 at 12:00 AM

Chuck said...
I've never seen an automotive manufacturer take action so seriously. Wasn't too long ago when Ford and Firestone had some really serious roll over problems. People were killed. The pinto gas tank fiasco Ford thought it would be better to settle lawsuits (which it did) than have a recall. That's why people left for the japanese cars.
1/29/10 at 12:00 AM

Nancy said...
My mother bought her second Lexus ES 350 and loves it. The second car had car mats that had to be hooked on instead of being placed freely.
1/29/10 at 12:00 AM

Cindy said...
I have owned an '80 Corolla, a '90 pickup, a '99 Tacoma and just (last week) bought a '10 Tacoma. Everyone seems to have forgotten about the frame/rust issue two years ago in which they took hundreds of thousands if not millions of Tacomas away from their owners, permanently. I was one of them. It was a royal pain in the butt, and I swore off Toyotas for a while. I'm back because I was having serious problems with the Ranger I bought in a hurry, but now I'm VERY skeptical. It is true that the resale value has plummeted beyond just driving off the lot, and that makes me angry. Toyota trucks, at least, are not what they used to be. My fantasy is a basic truck -- no power windows, no power locks, no damn backup camera (!), 4 wd manual transmission (won't drive an automatic), 25 MPH, no metallic paint, no cruise control, metal bumpers, all for $15,000. I think they could sell millions of them! I'd buy one!
1/29/10 at 12:00 AM

Mark-e-MArk said...
That's exactly what it means. USA made = Junk.
1/29/10 at 12:00 AM

John said...
I own a 2003 Toyota Tacoma with 191,000 mile on it... She is almost broken in. It would be one thing if Toyota was not doing anything about the issue but they are clearly being proactive. Toyota has a reputation for doing the right thing and they are. I trust to Toyota more than any other auto maker… This deal that GM is putting out is a great idea and a double win for them. They know that if someone trades in Toyota on the recall list, they make a sale and when the problems is fixed they will resell it for much more since Toyota has the highest resale value of any automaker. The only person that loses out is the poor soul that bought the GM vehicle.
1/29/10 at 12:00 AM

Percy Semancas said...
My first car was a Toyota Corolla 2000. Then, I bought a brand new Toyota Corolla 2007, and I never had any problems with these 2 cars. I want to say that I am a proud Toyota Corolla owner..... my car is running very well, and if I need to buy a new car, it will be another Toyota car..... maybe a Prius :)
1/29/10 at 12:00 AM

Quitina Horace Anderson said...
I am not sure when the problem with the cars will be solved, i hope real soon. I purchased a 2008 Camry from Jay Toyota in Columbus Ga.. I love my Camry and i don't wanna loose confidence in it.
1/29/10 at 12:00 AM

tim said...
for every one of you out there. if you cant deal with it then walk . your all fools
1/29/10 at 12:00 AM

Jeff said...
I have two other cars, both of which are classics. Occasionally I travel to the junk yards to look for parts etc. My daily driver is a '99 Toyota which is in need of a rear bumper. I have never seen one of these cars in the yards or any parts listed on Craigs list even wrecked ones which comfirms my belief that they are reliable and coveted. When hasn't Ford or Chevy had a problem? Ultimately common sense will prevail, while ignorant comments will be perpetuated.
1/29/10 at 12:00 AM

Sfisher said...
Jim Cady- Thanks for bringing this to peoples attention! My husband is an Automotive Tech and sees his share of problems with ALL makes and modals, not just "American" made.
1/29/10 at 12:00 AM

JOE said...
Joe I guess you are a pretty stupid person if you think that way maybe its a good thing if your wife doesnt come back, she deserves better. Toyota is one of the most realiable cars on the market today, that doesn't mean that they can't have problem like every other car but they have alot fewer. It's kind of funny thats most of the problem toyota has are with the american made parts and cars not the japan built cars, and where is the media letting the public know that alot of other car lines use the same cts pedal that was made for toyota, learn the facts.
1/29/10 at 12:00 AM

DOUG said...
I cant figure out all the hubbub about stuck accelerator pedals. I believe that to get stuck under the floor mat #1 the floor mat is out of position or doesnt belong in the vehicle or #2 the pedal would have to be pushed almost to the floor which is the way most people seem to drive today. Close the vanity mirror,put the cell phone down and eat the egg mcmuffin at work.Than you can be prepared to: put both feet on the brake, shift into neutral and turn off the ignition and maintain control over your vehicle.
1/29/10 at 12:00 AM

james said...
Good luck with that. Honda and Nissan both use the same supplier CTS for the pedal. Today it is Toyota, tomorrow it could be Honda or Nissan. Who are you going to buy a car from then. It is a condition that happens over time. It does not instantly happen. Over time and wear the mechanism gets sticky. You will know because your pedal will come back slowly at first. With 1000 miles on you car you are at the lowest risk and the overall risk factor is extremely small. Get the facts in a difficult situation. Don't just rush to judgement.
1/28/10 at 12:00 AM

sammy said...
The cars were taken off the market at the insistence of NHTSA. I'm not sure Toyota would have done it otherwise, they do not see this as a serious issues (technically speaking), it's more of a PR issue that has gone out of control. When the US government gets involved, look out. Remember that the "Cash for Clunkers" seemed to sell more Toyotas than Government Motors vehicles and some in the Obama Admin. may be looking for retribution?? Just a though.
1/28/10 at 12:00 AM

mact said...
Richard, get a clue! Do you think anyone selling a product is going to mention an issue that regards car owners improper securing of their floor mats by using the factory supplied hooks? The mechanical issue was not yet even known and in 2.3 million vehicles , less than 6600 could possibly be affected in adverse high temperatures. That 24k you spent was probably the salesmens worst experience for the day as Im sure you ground him down to nothing, no profit, so he made 100.00 mini commision and then Id be willing to bet that you didnt even give him/her the courtesy of giving him/her a positive survey as penny pinchers like you are never happy. Have a nice day
1/28/10 at 12:00 AM

KEVIN said...
Perhaps you should know your history GM suspended sales of the 02 envoys and trailblazers right as they were hitting dealers showrooms, for a faulty batch of suspension parts. Furthermore dealers were instructed to contact all customers who had already taken delivery of these new vehicles to tell them about the problem, tow the vehicle back to the dealership, provide a rental car until the problem was fixed. All of this was to be done on GM's dime. Now, I didn't here anything about the toyotas that are already on the road. What are these owners supposed to do? Just wait until there is a fix and hope they don't crash? Or will Toyota put them in a rental? I doubt it!! Just for the record I do own a 96 camry along with a 02 grand prix. So don't go thinking I a import hater.
1/28/10 at 12:00 AM

Joe said...
I have a 2001 Tacoma also. The balljoint broke on the driver side - the upper ball joint. I missed the recall though by 8 months so its my problem. Generally happy - not happy today. Also own the LX470 and camry hybrid (lol - average milage).
1/28/10 at 12:00 AM

CA said...
Last Feb I finally turned in my 97 Camry with over 230,000 miles and little to no major repairs needed. We bought it when my spouse joined the military. We wanted something safe and reliable. Through the years of driving across many states and back the Camry never let us down. So shame on the media.
1/28/10 at 12:00 AM

Dan said...
Do you remember Audi when they a similar "mysterious" problem of uncontrolled acceration? Do you also remember how many years they "stonewalled" the problem, blaming it on the drivers etc. I commend Toyota for taking this action so soon. It shows a lot of concern for their customers.
1/28/10 at 12:00 AM

thearchies said...
I've heard that vehicles made in Japan are not part of the recall, yet I don't see that in any of the announcements on toyota.com. If what I've heard is true, can the following be added to every an announcement: 1 - clarify the country of origin issue with the recall; 2 - let Toyota owners know how to tell where their vehicle was made by looking at the VIN. This might help reduce the number of unnecessary calls. I believe in Toyota products and the company's ethics. I have owned several Toyota's over the last 35 years, and Toyota will survive this recall. And when I'm ready to buy another vehicle, it will most likely be a Toyota.
1/28/10 at 12:00 AM

said...
I have a 2006 Toyota Camry and I love it! I will continue to drive it like always.
1/28/10 at 12:00 AM

Sharon Cooper said...
We have owed 10 Toyota's since 1978 between my husband, two daughters and myself. I have nothing but the highest regard for the Toyota Corporation. They are not perfect, there are flaws in their products but I feel safe and secure that they will fix and repair any unsafe issues that are found with their products. I will continue to be a loyal Toyota customer as they have always stood behind their product. I have had Fords, Chevy's and Dodge vehicles that were in the repair shop more than they were on the road. I am also aware that this major recall has been done voluntarily by the Toyota Corporation. As stated before Toyota stands behind their product and nothing the media says will ever change my mind regarding their products.
1/28/10 at 12:00 AM

Donna from Edmonton said...
I own a 2009 Corolla and telephoned my dealership to find out what I should do about the acceleration problem. The manager of the service department said to bring it in and they would examine it. Sounds good so far. He also said that if there was a problem they would repair it. Interesting. I read that to date Toyota has no "fix". I have only driven approximately 7500 km and I'm thinking that a possible problem may not yet be apparent. So now what? I'm a little confused......
1/28/10 at 12:00 AM

Anne said...
Yes, John, I would like to know your idea on the problems with the pedals. I have a RAV4 older than the recalled one, but with a vin beginning J. Do you think all the problems are within the US made ones? Anne, who loves her Toyota and driving her 3rd one, all with the J in the vin.
1/28/10 at 12:00 AM

American said...
do you think there were fewer toyoto,s because they are aready in the scap yard
1/28/10 at 12:00 AM

barbara said...
Oh, all this talk, talk, talk. All I know is I have one of these 2009 Corollas and don't feel like driving the damn thing. I have not had a problem thus far but who knows what's down the road. Is it because they're being manufactured in the US and you know that means less quality? I hope not.
1/28/10 at 12:00 AM

Jim said...
Reality check. Texting, inattentive driving, alcohol, dementia, not using seatbelts.....put things in perspective. If we would put as much effort into solving those issues, maybe we would get somewhere.
1/28/10 at 12:00 AM

Eyesalreadyopen said...
Sad....I loved Toyota...my first car was an 84 Camary Hatchback. The Corolla is unsafe and they need to admin it. They became GM long ago, sleep walking American consumers just don't notice till folks get killed. Toyota has faulty steering not only on corolla but trucks too. Lexus quality is what toyota quality used to mean. They coulda been a contenda LOL. We will remember the 100,000 mile pick up truck ads like it was a different company. What's scary is how many old buzzards drive avalons.
1/28/10 at 12:00 AM

Frank said...
i purchase a 2007 tundra and did notice the pedal got stuck when i punch it. i did take it to the toyoya dealer ship. they took my tundra and put me in a rental car . told me it will be fix in tree weeks . as long as i have a rental they can take all the time in the world to fix the problem. i will still buy toyota truck again .
1/28/10 at 12:00 AM

Toyota? said...
The accel. pedal would seem to be generic. By this I mean that, aren't acc. ped's. the same for each type of car (sedan, 2-door, etc)--and thusly, all cars across the board?If Toyota uses an acc. pedal made by CTS, it's a good bet that's a twin for all other type cars in that range. That means that it's not a Toyota problem as such--it's a CTS problem, and CTS pedals in each and every car in each and every brand may need to be looked at. Just to be sure. Because this isn't just a silly boo boo. This one could kill you. We have a beloved granddaughter who was just given her family's 5 yr old Corolla to drive to college, on the grounds that it's supposed to be the 'safest' car that her parents own....so you see our concern. if it was our very own Big 3, we'd kind of expect something like this. But TOYOTA???!!!
1/28/10 at 12:00 AM

sara said...
We bought corolla 2010 in december. I came to know about the toyota's recall on this model and that they have stopped production/sale. How about already bought vehicals? I heard they will be sending letters to all owners and according to toyota..owners will have to wait for their letter or wait for death????????
1/27/10 at 12:00 AM

WestWorld said...
It appears that the worst "whiners" are always the most ignorant, too. Chevys, Fords, Dodges and every other domestic car have kept the auto-repair business booming for years... why, because they are so great? NOT !!!! For some "unknown" reason, they just break down more than any other machine made by man! Just as another knowledgeable person already said: there is NO perfect automobile... or any other human-engineered machine, for that matter. I bought my first car in 1970, a used 1969 VW, and since then, I've owned American, English, German and Japanese machines... altogether, over 40 vehicles. All I'm going to say about that is, the British make great furniture and America makes powerful railroad locomotives! Sure, Toyota has a problem with a throttle linkage part( made by a U.S. company, of course)and just as other defects, it will be fixed. But, must we agonize while every hare-brained "car expert" starts slobbering(again) about the "superior" quality of cars made by the almost-bankrupt U.S. car makers! How quickly we forget the bailouts imposed on us to save these incompetent hometown boys. Oh, by the way... the Ford Fusion may be "best car of the year"(according to another overpaid group of "car experts" at Motor Trend), but just wait 2 or 3 years and sure as shootin', Ford's famous moniker(Fix-Or-Repair-Daily) will magically appear on their service manual!! And again and again, those who are getting suckered at the friendly Ford, Chevy, Dodge, etc. dealers will take a WHACK when they try to trade them off BEFORE THEY FALL APART. By the way, how many Toyotas, Nissans or Hondas did you see at the Cash For Clunkers Corral at your local dealerships? Face the truth and be thankful you'll only have to bail out U.S. car companies and not the Japanese. And if enough of the crybabies hold their breath waiting for them to go belly-up, we'll be rid of another source of comments on this board! Toyota seem to be doing a good job of taking care of business and, as is clearly the opinion of intelligent buyers everywhere on the planet, that's apparently worth something. PLEASE...YOU WERE BORN WITH A FREE HUMAN BRAIN, AT LEAST LEARN HOW TO USE IT.
1/27/10 at 12:00 AM

Ed Chew said...
In 1984, when I worked for Ford, Dr Demming and a team from Ford HQ came and did training in statistical quality control and all the adjunct methods used by the Japanese to build the finest cars in the world. Two comments: When Toyota pulled the plug on their sales and production lines until the issue can be actually fixed, they were following the procedures that should be used in all American manufacturing plants as well. Ford eventually adopted some of the processes, but, like most companies had upper mgt and unions that could/would not change readily. I cheer Toyota for having the intestinal fortitude to do the right thing, in spite of the cost. Only Ford is even in the running to build cars of the caliber of Toyota, Honda, Suzuki and other Asian car makers. Why? The eventually began implimenting what Dr Demming said 26 years ago.
1/27/10 at 12:00 AM

toyota seller said...
as a loyal toyota owner who is selling one as this comes down i am wondering if i have a hope in ##$ of that happening .i also wonder why it took so long to admit to the problem .i have had rubber matts in last two camrys and never had any issues . in reading incident reports on other sites a stuck matt just doesn,t seam to fit with the statments people were giving .
1/27/10 at 12:00 AM

john said...
i truely believe i know what the problem is with those pedels are,and i would like to share my ideas if anyone wants to check it out
1/27/10 at 12:00 AM

Ronald said...
You make a valid point.
1/27/10 at 12:00 AM

Don said...
Amen....
1/27/10 at 12:00 AM

Richard said...
I bought my 2010 RAV on December 21, 2009. Not once did the salesman disclose a mechanical issue. The floormat issue was in the news but not the mechanical issue. Seems like Toyota lacks basic Ethics. Full disclosure to customers should have been the norm when one is paying 24k for a vehcile.
1/27/10 at 12:00 AM

WestWorld said...
yeah, shame shame! If only more of our everyday "necessary" products were built that well! And then some of our friendly posters on this board wonder why Toyota reputation is only going to suffer a dimple the size of a BB after all the negative media coverage... and "sobbing"!
1/27/10 at 12:00 AM

Jim Cady said...
I am A.S.E. certified in 19 areas of the auto and truck field and have worked in the industry in one position or an other for 50 years. Some brands have fewer problems than others. BUT they all, save none, have problems. More than half of the consummers do not follow procedures to maintain the vech's properly. When they fail and need repair, the vech gets a bad rap by the owner. They tell you about there Dads old CHEVY or FORD, that ran trouble free for years with no problems. They dont understand.Gas was 25 cents per gallon and used a lot of gas. The cars were running at 50 and 60 mph on poor roads by todays standards. We used dirty leaded gas and we got 10 -12 miles per gallon. We changed plugs every 12,000 mile because of carbon on the plugs. Sometimes we sand blasted them so we could get another 6-7000 mile more out of them. Ok now leap forward a generation. My grand kids dont know that we fought they people that they share the class room with. They attend school in Kentucky or Texas. and there school mates family work for Toyta along side their father. Then we have the uncle how is living in Ohio and works at the Ford plant where we install Mazda motors in the Ford trucks and cars. Some one need to tell me what is concidered AMERICAN MADE. Dont blame Toyota who has a good reputation for well made and designed auto and trucks. They as others are driven to build and create by their competition and the USA rules, regulations and standards. Some vechiles built in this world are not sold here in the USA because of the strict saftey and emission regulations. For those who think their type of car or truck is THE BEST, and so and so's are Junk, I invite them to Google their year, make and model-TSB,s The Technical Service Bulletins, are some times referred to in the aftermarket as TROUBLE Service Bulletins. Look for recalls first as they are mainly related to saftey. Next look at what the indiviual companys have found need updateing and specific fixes for problem after vech. was manufactured and sold to the public. I dont want to be the one that call the kettle Black.
1/27/10 at 12:00 AM

Jw said...
I owned a 2001 Tacoma and at 208,000 I had to put new brushes in the alternator that cost me $15.00. Shame on you Toyota.
1/27/10 at 12:00 AM

Greg said...
There were no Toyotas Nissans or Hondas left for the Cash For Clunkers program because they were too fuel efficient to qualify. Most of those things on taht list were V8s. It was more like Cash for Guzzlers than clunkers.. I personally know a few people that tried to trade a 88 Volvo and 92 Prelude and 98 4cyl manual Rodeo. Those were legit clunkers but since their combined mileage was above 20 they did not qualify.
1/27/10 at 12:00 AM

EMily said...
i 100% agree w/ you!
1/27/10 at 12:00 AM

djohn said...
hey, I have a question - I own a 2010 Camry SE, love the car, but till date, I have not heard from anyone in Toyota about this recall or the one that came out yesterday. I rang my nearest dealer a couple of weeks back and I was told that they just came to know about the recall and that they have no knowledge about the correctional steps. I just want to make sure that Toyota reaches out to all Toyota owners as soon as they can. Thanks.
1/27/10 at 12:00 AM

Doc McCalla said...
My God. To listen to Toyota owners. They think God drives a Toyota. I've owned a few. But the pedestal you've place this name on is ludicrous. It's a car. Get over it. I own an Inifinty J30 and a 94 Ford Ranger with more miles on it than me. Have never had serious issue with either of them. The bashing of U.S. made products is sickening. And to the poor sap complaining about his Dodge... well, you made a poor choice with that car. I was a mechanic for over 25 years and the overall quality of most Japanese autos have diminished in the last ten years. In the end; Toyota is a car--not some Divine Being.
1/27/10 at 12:00 AM

Tatsuaki Nakato said...
I have been one of strong supporters of Toyota automobiles, and very happy with five Toyota vehicles I own. Apparently, something might have been happening in Toyota’s executive branch lately – I don’t know why they have been ignoring such fundamental car components, such as floor carpets and accelerator cables that can lead to catastrophic accidents. As I see in one of their recent TV commercials in which a lady with two boys in Lexus SUV drives like a maniac through a construction zone with heavy construction equipment moving right down to the street while she takes her kids to soccer game – is Toyota lost their mind? And, does Toyota advocate such reckless driving habits with sticky accelerator cables? It’s totally absurd to show such senseless commercial on TV now – I don’t know what those executives are thinking about. In my opinion, Toyota is really slapping customer’s faces. They should be running at this moment TV commercials apologizing how sorry they are by selling problematic vehicles, and show how hard they are working to make their products safe. I could not even close my mouth when I saw that commercial for the first time. I suggest that all executives sit down together to watch that Lexus commercial and think together seriously. Otherwise we have to say Sayonara to Toyota forever.
1/27/10 at 12:00 AM

D Fontaine said...
You are miss understanding the sticky accelerator pedal issue. The vehicles involved do not use cables. The are "fly by wire" or controlled with electronics not cables. I have noticed that most people are not understanding the information they are receiving from the press or the press themselves are misleading the public. Its a shame. Everyone who has a concern on this topic should "pay" attention (its free!) to the information and make sure they understand it clearly before jumping to conclusions.
1/27/10 at 12:00 AM

Joe said...
I am totaly disappointment with Toyota's accepperator issue. I bought my first Toyota in December, a 2010 Camry LE. I bought it because of it's safety and quality reputation after having owned Ford and Chevy with a history of constant problems. It only has 1000 miles on it and now I'm afraid to drive it and every time my wife uses it I'm afraid she won't come back. I have lost confidence in Toyoya forever and this will be my last one. I'll wait until the recall repairs are done and the publicity dies down and trade it in on a Honda Accord and be done with Toyota forever. This opinion is not influenced by the LA Times, I won't waste my time reading that biased publication.
1/27/10 at 12:00 AM

Christina said...
I wanted to remind everyone that though this accelerator issue is serious, it is not unique. Remember the tire issue Ford had several years ago? Or the GM issue? These are cars and when problems arise, ALL the companies have to take care of them. I am glad that Toyota is taking the initiative on the recalls and not blaming others as some companies have been known to do. I currently own vehicles from Ford, GM, Nissan and Toyota. I have had recalls for serious issues with ALL FOUR manufacturers.
1/27/10 at 12:00 AM

Brown said...
I understand your frustration, but I just bought a 2010 Tundra and traded in my 2008 F250 for bad fuel system issues that Ford was blaming on "bad fuel". Toyota has a long reputation of quality and service and they take it seriously. I guarantee that Ford, Government Motors or Chrysler would not suspend sales or production for any recall. At least Toyota takes it seriously. You should have great comfort in that alone!
1/27/10 at 12:00 AM

Jane said...
Dave, you experience and diagnosis of the problem is VERY VERY VALUABLE to Toyota and all of us toyota current owners. Could you please make sure that you get this information to Toyota? They have NOT find the problem yet when I called them this morning ! (I have a toyoya on their recall list). You may save many lifes! Thanks! Jane
1/27/10 at 12:00 AM

Dave Sargent said...
This may not have any bearing on current events, but I thought I would mention it. I use to own a 1993 Toyota Previa that had a similar acceleration problem. When setting at stop light or stop sign on a number of occasions the motor would rev up by itself and if the brake was not on firmly the vehicle would jump forward, I diagnosis the problem to be an intermittent temperature sensor. When the sensor failed it was telling the engine computer that the car was -14 degrees F. The computer increased the engine speed to compensate for the false temperature reading. When I replaced the temperature sensor the problem went away.
1/26/10 at 12:00 AM

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