Title: Chief Digital Officer
Chief Digital Officer
Senior Vice President and Chief Information Officer
Toyota Motor North America
Chief Executive Officer and President Toyota Connected, Inc.
Zack Hicks is chief digital officer at Toyota Motor North America (TMNA). He is also senior vice president and chief information officer at TMNA, and chief executive officer and president of Toyota Connected, Inc. Additionally, he has a global role leading the information security management department for Toyota Motor Corporation.
As chief digital officer of TMNA, Hicks is leading Toyota’s transition from a traditional car company to a global mobility company that is focused on how it can better suit its customers’ needs now and in the future. He drives strategy, development and operations of the company’s newly created Digital Transformation & Mobility pillar, comprised of Information Systems, Connected Technologies and a new Future Mobility function. In this role he brings together three integrated teams focused on new business innovation, voice-of-customer excellence and digital product development, including shared mobility, connectivity services and over-the-air feature upgrades to identify new business models and future opportunities.
As CEO and President of Toyota Connected, Hicks is responsible for leading global efforts that reinvent the way people think about mobility. Through the use of advanced technology and predictive intelligence, he leads the development of solutions that excite customers and anticipate their needs.
Hicks is also a member of the North American Management Committee, board member of The Toyota Foundation and Toyota Insurance Management, Toyota Diversity Board, Toyota PAC Board, and chairs the Executive Steering Committee.
Since joining Toyota in 1996, Hicks has championed a global telematics ecosystem and facilitated the implementation of cloud-based collaboration tools for Toyota employees, accelerating communication across the company. He also led the development of an award-winning social media analytics platform enabling Toyota to capture the voice of the customer and intimately connect with them in new ways.
Hicks has held several management positions within the company, including telematics, eBusiness, and IT management, where he led the establishment of a demand-management function, the development of next-generation dealership technology, and designed a CIO Magazine award-winning information systems strategy framework to align business and IT strategies. He also served as vice president of administrative services.
Hicks received the “Innovator of Year” award from D-CEO magazine in 2016, and he has been named by CIO Magazine as Ones to Watch and awarded multiple recognitions by CIO Magazine’s CIO 100 list. Hicks was named one of the top 10 Global Breakaway CIO Leaders by Evanta/CIO Leadership Network and a Premier 100 IT Leader by Computerworld. He is an active member of the CIO Strategy Exchange, Corporate Executive Board for Chief Information Officers, and Research Board. Formerly, Hicks served as vice chairperson of the UCLA IS Associates, a Trevor Project Board member, and was active with the March of Dimes Foundation.
Hicks graduated from Pepperdine University with a bachelor’s degree in business management and a master’s degree in Business Administration in business and technology from the University of California at Irvine. He received Pepperdine’s Distinguished Alumnus Award at the Graziadio School of Business and Management.