Chief Executive Officer and President
Toyota Connected, Inc.
Chief Information Officer
Toyota Motor North America
Zack Hicks is chief executive officer and president of Toyota Connected and chief information officer of Toyota Motor North America (TMNA).
As CEO and president of Toyota Connected, he leads global efforts, re-inventing the way we think about mobility, developing solutions that excite our customers and anticipate their needs, by utilizing advanced technology and through the art of predictive intelligence.
In his CIO role, Hicks drives the strategy, development and operations of all systems and technology for Toyota’s North American operations. Hicks is focused on aligning the efforts of business operations, strategic planning, and technology to drive business innovation and efficiency.
Hicks is also a member of the North American Management Committee, board member of The Toyota Foundation and Toyota Insurance Management, and chairs the Executive Steering Committee.
Since joining Toyota in 1996, Hicks has championed a global telematics ecosystem, deployed mobile devices and mobile reporting capabilities and facilitated the implementation of cloud-based collaboration tools for Toyota employees in North America, accelerating communication across the company. He also enabled the development of an award winning Social Media Analytics platform enabling Toyota to capture the voice of the customer and intimately connect with them in new ways.
Hicks has held several management positions within the company including telematics, eBusiness, and IT management where he led the establishment of a demand management function, the development of next-generation dealership technology, and designed a CIO Magazine
award-winning information systems strategy framework to align business and IT strategies. He also served as vice president of administrative services.
Hicks received Pepperdine’s Distinguished Alumnus Award at the Graziadio School of Business and Management. He has been named by CIO Magazine as Ones to Watch, awarded multiple recognitions by CIO Magazine’s CIO 100 list, was one of the top 10 Global Breakaway CIO Leaders by Evanta/CIO Leadership Network, and named a Premier 100 IT Leader by Computerworld. He is an active member of the CIO Strategy Exchange, Corporate Executive Board for Chief Information Officers, CIO Leadership Network, Trevor Project Board of Directors and Research Board. Formerly, Hicks served as vice chairperson of the UCLA IS Associates and was active with the March of Dimes Foundation.