Toyota Motor Sales, U.S.A., Inc. Comments on J.D Power and Associates 2009 Vehicle Dependability Study

March 19, 2009
TORRANCE, Calif., March 19, 2009 – J.D. Power and Associates today announced the results from their 2009 Vehicle Dependability Study (VDS), covering 2006 model year vehicles. The following comments on the VDS can be attributed to Jim Lentz, president of Toyota Motor Sales, U.S.A., Inc.
 
“We are pleased with the results from J.D. Power and Associates’ Vehicle Dependability Study, which is just one of many third-party studies that track long-term quality and durability. We’re proud that TMS vehicles garnered more segment awards than any other automaker, including the Lexus LS 430, which at 61, has the lowest PP100 in the entire industry.
 
“This is great news and timely for both our customers and our dealers, especially in today’s market where consumers are re-evaluating their purchase intentions on everything from groceries to large-ticket items, like vehicles.
 
“They’re separating needs from wants, and focusing on a product’s overall value and long-term quality, dependability and reliability. Consumers can utilize the VDS, among other tools such as the Internet, in the research and decision-making process.”
 
Other examples of TMS' commitment to excellence, quality products and customer satisfaction include:
  • TMS vehicles took five out of 10 categories as top picks for overall reliability and safety by a leading national consumer publication;
  • TMS owner loyalty remains the highest in the industry, according to internal studies;
  • At the conclusion of 2008, the number of TMS safety recalls was down about 85 percent compared to 2005.
  • Vehicle warranty repair rates continue to decline for the seventh-consecutive year.

TMS SEGMENT AWARD WINNERS
 

VEHICLE

PP100

SEGMENT

Toyota Prius

115

Compact Car

Toyota Highlander (total)

107

Midsize MAV

Toyota Sequoia

163

Large MAV

Toyota Tundra

110

Large Pickup

Toyota Solara

132

Midsize Sporty

Lexus ES 330 (tie)

105

Midsize Premium Car

Lexus GX 470

115

Midsize Premium MAV

Lexus SC 430

84

Premium Sporty

Lexus LS 430

61

Large Premium Car

Scion xA

170

Sub-compact Car

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