Lexus is Top-Performing Brand in 2009 J.D. Power and Associates CSI Study

February 25, 2009

Lexus ranked highest in customer satisfaction in the J.D. Power and Associates 2009 Customer Service Index (CSI) StudySM. Lexus achieved an overall CSI score of 835 on a 1,000-point scale, 25 points better than the next-highest brand.

The Lexus brand also led in four of five measures in the CSI Study. Those areas include service initiation, service advisor, service facility and service quality.

“We will always work hard in partnership with our dealers to improve the customer experience for Lexus buyers,” said Lexus Group Vice President and General Manager Mark Templin. “Lexus has a great working relationship with our dealers, who are the best in the business. We are proud that we’ve consistently scored very well in the CSI survey even as our sales and units in operation have grown over time.”

The 2009 CSI Study is based on responses from 106,059 owners and lessees of 2004 to 2008 model-year vehicles. The study was fielded between October and December 2008.
Categories

< back

You must be logged in to view this item.




This area is reserved for members of the news media. If you qualify, please update your user profile and check the box marked "Check here to register as an accredited member of the news media". Please include any notes in the "Supporting information for media credentials" box. We will notify you of your status via e-mail in one business day.

Copyright Notice

All materials on this site are for editorial use only. The use of these materials for advertising, marketing or any other commercial purpose is prohibited. They may be cropped but not otherwise modified. To download these materials, you must agree to abide by these terms.